Job Summary

Experience: 20 years (including 57 years in infrastructure leadership roles within large-scale enterprise environments)

Role Overview

We are seeking an accomplished Infrastructure Technical Manager to take full ownership of enterprise-scale infrastructure operations across hybrid environments. This role demands deep technical proficiency across compute storage network and backup domains combined with strong leadership to drive service excellence lead multi-tier technical teams and ensure compliance in complex mission-critical environments.

Key Responsibilities

1. Infrastructure & Technical Operations

Lead end-to-end infrastructure operations across:
Data Centers and Hyper-Converged Infrastructure (HCI)
VMware Virtualization Suite
Enterprise Backup and Storage platforms
Active Directory and Email Infrastructure
Infrastructure tools Monitoring Patch Management and Compliance Tools
Manage hardware/software lifecycle and refresh activities across compute storage and OS layers.
Ensure accurate capacity forecasting and performance optimization.

2. Network Infrastructure & Core Services

Provide technical depth in enterprise networking:
Routing & Switching Campus & Data Center Networking
Ensure availability scalability and health across all interdependent infrastructure components.

3. Governance Compliance & Major Incidents

Ensure full adherence to contractual SLAs and KPIs.
Act as Major Incident Manager (MIM) for P1/P2 incidents driving swift recovery and stakeholder communication.
Own technical governance: chair reviews track SIPs and drive continuous improvement.
Lead RCA Problem Management and IT Risk closure ensuring permanent fixes and documentation.

4. Infrastructure Planning & DR Readiness

Design and manage the Annual Infrastructure Calendar including:
Upgrades lifecycle events patching windows and downtime planning
DR drills BCP testing and compliance audits
Execute infrastructure modernization and technology refresh programs.

5. Technical Leadership & Team Development

Lead and mentor multi-tier technical teams (L1 L2 L3 SMEs).
Provide deep domain-level technical consultation and escalation support.
Develop and track skill development cross-skilling and succession planning roadmaps.
Maintain team performance and stability in a 24x7 support environment.

6. Customer & Stakeholder Engagement

Act as the technical owner and SPOC for all infrastructure operations.
Lead strategic discussions on infrastructure risks roadmaps and improvements.
Translate complex technical insights into actionable business impact for stakeholders.

7. Required Skills and Qualifications

7.1 Core Technical Expertise

Data Center & HCI Operations
Virtualization (VMware) Management
Enterprise Backup and Storage Management
Windows & Linux Administration
Active Directory & Email Infrastructure
Monitoring Patch and Compliance Controls
Enterprise Network Infrastructure
Lifecycle Management (EOL/EOS)
Capacity Management
Disaster Recovery Design Execution & Audit Readiness

7.2 Leadership & Delivery

20 years of infrastructure experience
57 years in senior infrastructure management roles (Technical)
Strong grasp of ITIL-based service governance SLAs KPIs and process discipline
Demonstrated success operating in high-pressure enterprise-grade 24x7 environments
Excellent leadership presentation and customer-facing communication

7.3 Preferred

Experience in GCC/UAE enterprise environments is highly advantageous
Familiarity with regulated government or high-availability sectors

7.4 Desirable Certifications

ITIL v4 Foundation or higher
Infrastructure/Network Certifications (e.g. MCSE RHCE CCNP)
Exposure to Backup DR and HCI tools (technology-agnostic)

Required Experience:

Manager

Experience: 20 years (including 57 years in infrastructure leadership roles within large-scale enterprise environments)Role OverviewWe are seeking an accomplished Infrastructure Technical Manager to take full ownership of enterprise-scale infrastructure operations across hybrid environments. This ro...

Experience: 20 years (including 57 years in infrastructure leadership roles within large-scale enterprise environments)

Role Overview

Key Responsibilities

1. Infrastructure & Technical Operations

Lead end-to-end infrastructure operations across:
Data Centers and Hyper-Converged Infrastructure (HCI)
VMware Virtualization Suite
Enterprise Backup and Storage platforms
Active Directory and Email Infrastructure
Infrastructure tools Monitoring Patch Management and Compliance Tools
Manage hardware/software lifecycle and refresh activities across compute storage and OS layers.
Ensure accurate capacity forecasting and performance optimization.

2. Network Infrastructure & Core Services

Provide technical depth in enterprise networking:
Routing & Switching Campus & Data Center Networking
Ensure availability scalability and health across all interdependent infrastructure components.

3. Governance Compliance & Major Incidents

Ensure full adherence to contractual SLAs and KPIs.
Act as Major Incident Manager (MIM) for P1/P2 incidents driving swift recovery and stakeholder communication.
Own technical governance: chair reviews track SIPs and drive continuous improvement.
Lead RCA Problem Management and IT Risk closure ensuring permanent fixes and documentation.

4. Infrastructure Planning & DR Readiness

Design and manage the Annual Infrastructure Calendar including:
Upgrades lifecycle events patching windows and downtime planning
DR drills BCP testing and compliance audits
Execute infrastructure modernization and technology refresh programs.

5. Technical Leadership & Team Development

Lead and mentor multi-tier technical teams (L1 L2 L3 SMEs).
Provide deep domain-level technical consultation and escalation support.
Develop and track skill development cross-skilling and succession planning roadmaps.
Maintain team performance and stability in a 24x7 support environment.

6. Customer & Stakeholder Engagement

Act as the technical owner and SPOC for all infrastructure operations.
Lead strategic discussions on infrastructure risks roadmaps and improvements.
Translate complex technical insights into actionable business impact for stakeholders.

7. Required Skills and Qualifications

7.1 Core Technical Expertise

Data Center & HCI Operations
Virtualization (VMware) Management
Enterprise Backup and Storage Management
Windows & Linux Administration
Active Directory & Email Infrastructure
Monitoring Patch and Compliance Controls
Enterprise Network Infrastructure
Lifecycle Management (EOL/EOS)
Capacity Management
Disaster Recovery Design Execution & Audit Readiness

7.2 Leadership & Delivery

20 years of infrastructure experience
57 years in senior infrastructure management roles (Technical)
Strong grasp of ITIL-based service governance SLAs KPIs and process discipline
Demonstrated success operating in high-pressure enterprise-grade 24x7 environments
Excellent leadership presentation and customer-facing communication

7.3 Preferred

Experience in GCC/UAE enterprise environments is highly advantageous
Familiarity with regulated government or high-availability sectors

7.4 Desirable Certifications

ITIL v4 Foundation or higher
Infrastructure/Network Certifications (e.g. MCSE RHCE CCNP)
Exposure to Backup DR and HCI tools (technology-agnostic)

Required Experience:

Manager

Key Skills

IT Experience
Project Management Methodology
Data Center Experience
LAN
Cloud Infrastructure
Computer Networking
Visio
ITIL
Project Management
SAN
Microsoft Project
Project Management Lifecycle

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About Company

Intertec Softwares

Intertec Systems is an IT services company headquarters in Dubai. We specialize in Retail, Banking, Insurance, and Healthcare organizations across Middle East and India. Intertec’s key capabilities include Digitalization of Business Operations, IT Services and Operations, Hybrid IT, S ... View more

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