Guest Relation Agent (Emirati Talent)

We are seeking a friendly and customer-focused Guest Relation Agent (Emirati Talent) to join our team in Abu Dhabi United Arab Emirates. As a Guest Relation Agent you will be the face of our organization ensuring that our guests have an exceptional experience from the moment they arrive until their departure.

• Welcome and greet guests upon arrival providing a warm and professional first impression
• Assist guests with check-in and check-out procedures ensuring a smooth and efficient process
• Respond to guest inquiries requests and concerns in a timely and courteous manner
• Provide information about hotel amenities and services.
• Coordinate with other departments to fulfill guest needs and resolve any issues
• Maintain accurate guest records and update information in the hotels management system
• Handle guest complaints and work towards satisfactory resolutions
• Promote and upsell hotel services and facilities when appropriate
• Ensure compliance with hotel policies and procedures while maintaining high standards of customer service
• Assist with special events and VIP guest arrangements as needed

Qualifications :

• Emirati nationality is required for this position
• High school diploma or equivalent; Bachelors degree in Hospitality Management or related field is preferred
• Excellent communication skills in both Arabic and English
• Strong customer service orientation with a friendly and empathetic demeanor
• Previous experience in hospitality or customer service is preferred
• Proficiency in computer systems
• Demonstrated problem-solving abilities and attention to detail
• In-depth knowledge of UAE culture traditions and local attractions
• Cultural awareness and sensitivity to diverse guest needs
• Ability to work flexible hours including evenings weekends and holidays
• Strong interpersonal skills and the ability to work effectively in a team environment
• Professional appearance and demeanor at all times

Additional Information :

Your team and working environment:

• Rixos Premium Saadiyat Island is a unique resort; where exclusivity and luxury define every experience every time. Our luxurious family getaway is located on the pristine beach of Saadiyat Island with its clear blue waters and fine white sands overlooking the Arabian Gulf.
• At Accor we are Heartists!

Are you ready to put your heart at the center of everything that you do If so then join our team of Heartists at Rixos Premium Saadiyat Island every day we look for opportunities to engage on a personal & meaningful way with our guests and each other.  We deliver heartfelt hospitality in an environment that is engaging enthusiastic and professionally rewarding

Remote Work :

No

Employment Type :

Full-time