Technical Application Specialist (UAE Nationals only)

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At Abbott you can do work that matters grow and learn care for yourself and family be your true self and live a full life. You will have access to:

• Career development with an international company where you can grow the career you dream of .

• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity working mothers female executives and scientists.

Technical Application Specialist (UAE Nationals)

This position works out of our UAE location in the Abbott Core Labs division this is a fixed term contract role for 1 year on a renewable basis

About Diagnostics Division

Were empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day more than 10 million tests are run on Abbotts diagnostics instruments providing lab results for millions of people.

The Application Specialist (Emirati Talent Program) will join Abbotts Core Diagnostics Division as part of a structured technical development program designed to prepare fresh Emirati graduates for future roles in medical diagnostics. The program provides hands-on experience in laboratory automation immunoassay chemistry and hematology systems as well as pre-analytical and post-analytical workflows.

The goal is to build technical expertise and customer-centric skills while supporting the delivery of diagnostic excellence across healthcare institutions in the UAE.

The candidate may also participate in remote technical support activities through Abbotts Remote Support Center handling call registration troubleshooting and coordination to ensure timely customer response.

What Youll Do-

• Training & Development

• Participate in comprehensive onboarding and technical training programs led by Abbott specialists and field mentors.

• Gain knowledge of Abbotts Core Lab systems including Alinity i (Immunoassay) Alinity c (Chemistry) Alinity h (Hematology) and automation / track systems.

• Understand laboratory workflows across pre-analytical analytical and post-analytical phases.

• Support instrument validation correlation and verification processes under supervision.

• Assist in reagent and consumable management and instrument QC checks.

• Customer Support & Operations

• Support senior application specialists during instrument installations customer training and assay implementations.

• Participate in on-site troubleshooting documentation and basic technical follow-up with customers.

• Observe and contribute to customer satisfaction tracking (NPS) and feedback actions.

• Prepare and maintain training and performance reports in compliance with Abbott quality procedures.

• Remote Support & Call Center Responsibilities

• Participate partially fully or on a rotational basis in Abbotts Remote Support Center to handle technical and customer support calls.

• Perform call registration and documentation accurately within the service management system.

• Conduct remote troubleshooting to resolve issues efficiently and minimize instrument downtime.

• Ensure quick response times professional communication and effective coordination with field service engineers and application teams.

• Support the dispatching of service calls and follow up to ensure timely closure and customer satisfaction.

• Contribute to continuous improvement initiatives aimed at enhancing service responsiveness and customer experience.

• Quality & Compliance

• Comply with Abbotts safety and quality management systems.

• Participate in internal audits CAPA actions and product complaint follow-up under supervision.

• Ensure adherence to Good Laboratory Practices (GLP) and ISO 15189 principles.

• Collaboration

• Work collaboratively with Abbotts Service Sales and Quality Assurance teams.

• Provide support for demonstrations evaluations and scientific meetings when required.

• Demonstrate professional behavior aligned with Abbotts values and Emirati workforce development vision.

Preferred Qualifications-

Education

• Bachelors degree in one of the following fields:
  - Medical Laboratory Science / Clinical Laboratory Science
  - Biomedical Engineering
  - Biotechnology / Life Sciences
  - Medical Technology

• Recent graduates or candidates with up to 2 years of experience in hospital or reference laboratories are encouraged to apply.

Background

• Proven track record in a similar position supported by management and customer references

• Fundamental understanding of laboratory testing principles and workflows (sample reception centrifugation analysis validation and reporting).

• Familiarity with automated analyzers and LIS (Laboratory Information Systems) is an advantage.

• Excellent communication teamwork and presentation skills.

• Curious self-driven and eager to learn within a fast-paced healthcare environment.

• Proficiency in Microsoft Office tools (Word Excel PowerPoint).

• Ability to travel within the UAE for customer site support or training.

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer committed to employee diversity.

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