Job Summary

We are seeking a highly skilled and experienced Teller Supervisor to join our team in Abu Dhabi United Arab Emirates. As a Teller Supervisor you will play a crucial role in managing the day-to-day operations of our teller area ensuring accurate and efficient customer transactions while maintaining the highest standards of service and compliance.

Oversee and manage teller operations including cash transactions check deposits fund transfers and foreign exchange services
Ensure compliance with bank policies operational risk controls and regulatory requirements
Supervise coach and develop teller staff to maintain operational accuracy and consistent service delivery
Monitor and contribute to achieving branch service KPIs including customer satisfaction metrics and transaction accuracy
Manage cash limits and exchange positions in accordance with branch authorization standards
Conduct regular audits and surprise cash counts to maintain operational integrity
Prepare and submit daily monthly and quarterly reports on teller operations to branch management
Act as the primary point of escalation for complex transactions and customer inquiries
Promote the banks digital channels and self-service options to customers
Ensure the security of undelivered cards checkbooks and sensitive customer information
Collaborate with branch management to implement process improvements and enhance operational efficiency

Qualifications :

Bachelors degree in banking business finance or a related field
Minimum of 5 years of experience in banking operations with at least 3 years in teller operations and supervisory responsibilities
Strong knowledge of branch operations cash management and regulatory requirements
Demonstrated leadership abilities and experience in team management
Proficiency in banking software and systems
Excellent analytical and problem-solving skills
Strong communication and interpersonal abilities
Detail-oriented with a focus on accuracy and efficiency
Ability to work in a fast-paced high-volume environment
Knowledge of local banking regulations and practices in the UAE
Customer-focused mindset with a commitment to delivering exceptional service
Ability to make decisions and handle escalations effectively
Strong organizational skills and ability to multitask

Remote Work :

Employment Type :

Full-time

Oversee and manage teller operations including cash transactions check deposits fund transfers and foreign exchange services
Ensure compliance with bank policies operational risk controls and regulatory requirements
Supervise coach and develop teller staff to maintain operational accuracy and consistent service delivery
Monitor and contribute to achieving branch service KPIs including customer satisfaction metrics and transaction accuracy
Manage cash limits and exchange positions in accordance with branch authorization standards
Conduct regular audits and surprise cash counts to maintain operational integrity
Prepare and submit daily monthly and quarterly reports on teller operations to branch management
Act as the primary point of escalation for complex transactions and customer inquiries
Promote the banks digital channels and self-service options to customers
Ensure the security of undelivered cards checkbooks and sensitive customer information
Collaborate with branch management to implement process improvements and enhance operational efficiency

Qualifications :

Bachelors degree in banking business finance or a related field
Minimum of 5 years of experience in banking operations with at least 3 years in teller operations and supervisory responsibilities
Strong knowledge of branch operations cash management and regulatory requirements
Demonstrated leadership abilities and experience in team management
Proficiency in banking software and systems
Excellent analytical and problem-solving skills
Strong communication and interpersonal abilities
Detail-oriented with a focus on accuracy and efficiency
Ability to work in a fast-paced high-volume environment
Knowledge of local banking regulations and practices in the UAE
Customer-focused mindset with a commitment to delivering exceptional service
Ability to make decisions and handle escalations effectively
Strong organizational skills and ability to multitask

Remote Work :

Employment Type :

Full-time

Key Skills

Correspondent
Invoicing
CAD
CMMS
Communication
AC Maintenance

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About Company

First Abu Dhabi Bank

Working at First Abu Dhabi Bank As the largest bank in the UAE we are proudly building a team fit for the future, changing the perception of what a career in banking means and setting the standard of what a great workplace is and can be. With an inclusive culture, excellent learning ... View more

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