Guest Service Center Supervisor
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Job Summary
We are seeking an enthusiastic Guest Service Center Supervisor to lead our team in Dubai UAE. You will ensure exceptional experiences for our diverse international clientele by:
- Supervising and motivating the guest service center team to maintain high standards of customer service and efficiency
- Managing daily operations including guest arrivals reservations and special requests
- Serving as a key ambassador for our hotel providing information and resolving complex guest inquiries
- Ensuring compliance with brand standards and Front Office procedures
- Collaborating with other departments to enhance overall guest satisfaction
- Conducting team meetings and training sessions to improve performance
- Analyzing guest feedback and implementing improvements to enhance the guest experience
Qualifications :
- Proven supervisory experience in hospitality preferably in front office operations
- Strong leadership skills with exceptional customer service orientation
- Excellent communication skills in English; additional languages beneficial
- Proficiency in Front Office Systems and hotel management software
- Problem-solving abilities and decision-making skills under pressure
- In-depth knowledge of hospitality industry standards and best practices
- Cultural sensitivity with an understanding of UAE customs and etiquette
- Degree in Hospitality Management or related field preferred
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Access Control System
- Babysitting
- B2C
- Law
- Digital & Creative
- Entry Level Finance
About Company
In the sustainable food sector, we work with large food companies, providing them with professional consulting services to help them add sustainable food to their supply chains, thereby improving food safety and food quality, and improving animal welfare. Our partners include leading ... View more
