Coffee Specialist, Dubai (UAE National)
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Job Summary
POSITION SNAPSHOT
Role: Coffee Specialist Mirdiff City Center Dubai
Location: Dubai UAE
Company: Nespresso UAE
POSITION SUMMARY
Nespresso is hiring a Coffee Specialistfor our Boutique in Mirdiff City this role you will serve as an Ambassador of the Nespresso brand ensuring every customer enjoys a premium experience. By delivering personalized service and sharing your passion for coffee you will contribute to the Boutiques success in customer satisfaction loyalty and business results.
A DAY IN THE LIFE
Customer Experience - Brand Ambassador:
- Acts as an enthusiastic ambassador for Nespresso.
- Welcomes the Boutique clientele and identify their needs.
- Achieves high customer satisfaction through personalized and professional communication.
- Initiates our customers to the art of coffee tasting and develop their curiosity about our full range of products.
- Always maintains a customer centric approach during the interaction with her/his clients.
Generates Sales and strongly Contributes to the Boutiques Business Performance:
- Achieves results in compliance with the Nestlé Corporate Business Principles
- Carries out sales of Nespresso products presented in the Boutique (coffee machines and accessories).
- Leverages all received Nespresso training contents.
Coffee Expertise and Experience
- Demonstrates eagerness to learn about Nespresso brand values products and sustainability and builds knowledge fast.
- Learns continuously and integrates available information given in trainings knowledge management tool team meetings intranet etc.
- Inspires clients with authenticity and helps them explore their options for the ideal coffee proposal.
- Translates her/his passion for the brand into each customer contact by using adapted vocabulary and gives the level of information needed according to the situation of the customer.
Operational Efficiencies
- Assists with Boutique projects as needed.
- Is familiar with stock levels stock room layout and return policies.
- Adheres to compliance and quality standards in keeping with the Standard Operating Procedures
- Overall performs all tasks and decisions in line with our quality standards procedures and compliance rules
- Ensures safe working conditions.
- Adheres to shift/work scheduling and planning.
- Participates in team meetings and contributes with new ideas and suggestions to further improve the operations.
- Helps manage/support peaks and lows in our daily/weekly operations.
What will make you successful
- Demonstrate some experience in retail direct customer sales and service or hospitality.
- Must be a UAE National
Required Experience:
IC
Key Skills
- Anti Money Laundering
- Machine Shop
- B2C
- Account Management
- Bus Driving
- Administration Support
About Company
Nestlé is the world's largest food & beverage company. We unlock the power of food to enhance quality of life for everyone, today and for generations to come.
