Operations Manager
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Job Summary
Our client a leading provider of premium flexible workspaces across the Asia-Pacific region is seeking a Manager Operations to lead the performance and excellence of their flagship centre in Dubai.
This role requires a strategic and hands-on leader with a background in hospitality or serviced workspace operations a passion for delivering world-class client experiences and a proven track record of driving operational efficiency and profitability.
Key Responsibilities
Pre-Opening & Launch
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Lead all pre-opening activities including operational setup recruitment and readiness.
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Partner with regional and headquarters teams to ensure a seamless centre launch aligned with brand standards.
Operations Management
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Oversee day-to-day operational performance ensuring smooth execution across all functions.
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Implement and continuously refine operational policies systems and service processes.
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Manage vendor relationships and ensure compliance with company and regulatory requirements.
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Collaborate with cross-functional teams to optimize operational workflows.
Financial & Commercial Performance
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Manage budgets P&L performance and operational cost efficiency.
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Support business development and enterprise-level client agreements.
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Monitor market trends to maintain competitive positioning and identify growth opportunities.
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Partner with senior management to achieve financial and strategic objectives.
Client Experience & Retention
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Drive service excellence and ensure a premium client experience at every touchpoint.
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Lead initiatives to enhance client engagement satisfaction and retention.
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Train and mentor teams on service delivery standards and brand ethos.
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Utilize client feedback to identify opportunities for improvement.
Qualifications & Experience
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Bachelors degree in Business Administration Hospitality or Operations Management.
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8 to 10 years of relevant experience preferably in premium workspace hospitality or service-driven environments.
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Strong leadership communication and stakeholder management skills.
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Demonstrated ability to manage budgets and improve operational performance.
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Fluency in English and Arabic is mandatory.
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
About Company
We are a trusted management consulting firm with a key focus on Search and Advisory solutions. Our purpose is to engage with leading organizations and support their human capital needs. We understand the challenges that our clients face while filling a vacancy and our candidates who s ... View more
