Club Agent
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
- Greet guests at all times in a friendly and helpful manner
- Register and room all Sofitel Club guest arrivals according to established procedures
- Perform check-in check-out and room change procedures and ensure all data is accurately entered into the hotel system
- Liaise closely with Butlers to escort and do follow-ups on guest requests or requirements
- Maintains cashier float and ensure accurate daily report of all money received
- Cashes hotel guests personal and travelers checks and assists with currency exchange
- Keeps abreast of all modifications to accounting policies and procedures
- Knowledgeable of all special promotion procedures for programs such as Seasonal Packages Frequent Flyers Programs and Hotel Loyalty programs (Sofitel Ambassadors)
- Attend to guests complaints inquiries and requests; refer problems to supervisor/Assistant Manager if he/she unable to assist
- Is familiar with other Sofitel properties so that guests indicating any next destination on the registration card can be sold on an onward booking to another Sofitel property
- Ensure that guests depart the hotel with a positive impression of the hotel service
- Perform audit balances and prepare all reports for audit in an orderly fashion
- Maintain comprehensive knowledge of standard reservation procedures
- Offer secretarial duties for guests such as faxing posting copying scanning etc.
- Maintain exemplary department standards of behavior and appearance and attitude
- Ensure that Reception and Lounge work area is clean and in an orderly state at all times
- Performs related duties and special projects assigned
- Adhere to OH&S policies and procedures
- Set up for Breakfast High-Tea & Cocktail Hour & ensure timely replenishment of amenities
- Forecast weekly stock intake on food and beverage in the lounge
Qualifications :
Post-Secondary school education or Diploma from School for Tourism & Hotel Management
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Computer Science
- Continuous Integration
- Fraud
- Intake Experience
- Law Enforcement
- Usability
- Analysis Skills
- Computer Forensics
- Driving
- Teaching
- Counterintelligence
- Sass
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
