Front Desk Agent
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Job Location:
Monthly Salary:
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
What you will be doing:
- Guest Services: Welcome visitors with a warm smile efficiently manage their check-in and check-out processes and quickly respond to their requests and concerns.
- Reservations Management: Manage bookings handle cancellations and make changes to reservations accurately through the hotels property management system (PMS).
- Communication: Share details about the hotels facilities services and nearby places of interest. Communicate clearly with guests the cleaning staff and other departments.
- Issue Resolution: Address guest complaints and problems with a professional approach always aiming to ensure guest happiness.
- Office Tasks: Carry out a variety of office-related tasks like organizing files entering data and keeping up-to-date records of guests.
- Billing and Collections: Take care of payments manage cash and make sure all bills are correctly charged for every transaction.
- Security: Uphold the hotels safety by keeping an eye on the front desk area and reporting any unusual behavior.
Qualifications :
- Minimum experience of two years in a similar role in 5-star Luxury Hotel.
- Knowledge in MS Office and Opera system.
- The ability to work under pressure multitask and think on your feet to quickly resolve issues is required.
- Strong verbal and written communication skills and pride in personal presentation.
- A people person who is able to make genuine connections with their colleagues and guests.
- A genuine passion for customer service with a strong focus on always making our guests feel welcome during their stay.
Additional Information :
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Customer Service
- Hotel Experience
- Hospitality Experience
- Computer Skills
- Upselling
- Medical office experience
- Office Experience
- Computer Literacy
- Front Desk
- Guest Services
- Cash Handling
- Phone Etiquette
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
