Reservation Agent
Posted on :
02-10-2025
Employer Active
1 Vacancy
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Job Description
- To answer the calls with clear speech and pleasant voice.
- To attend and handle all incoming and outgoing room reservation requests as per the hotel standards and procedures.
- To attract guests and to enhance their loyalty providing a distinctive service through communication and sales skills in order to improve the hotels image and to increase revenue.
- To recognize VIP guests and to apply the concerned policies.
- To maintain a good commercial relationship with all the bookers: guests/companies/agencies.
- To promote the Accor loyalty programs and the hotel promotions.
- To manage any guest complaint in a professional manner by owning it resolving it to the guest satisfaction and recording it.
- To call the supervisor or manager for advice in serious cases or if an approval is required.
- To properly use the telephone etiquettes as per Sofitel standards.
- To have a perfect knowledge of room types and rate structure.
- To ensure the accuracy of all booking information entered in the PMS.
- To have a perfect knowledge of the hotel products.
- To fulfil administrative tasks and filing.
- To properly use and maintain the reservation communication system (telephone fax e-mail).
- To be aware of and to follow emergency and security procedures.
- To respect key handling procedures.
- To respect schedules terms and deadlines as agreed with the Management.
- To attend a daily line up briefing with the reservations team
- To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned including redeployment to alternative departments/areas if required to meet business demands and guest service needs.
- To attend training and meetings as and when required.
Qualifications :
Your experience and skills include:
Guest focused personality is essential
Additional Information :
- Minimum 1 year of experience in the same or similar role
- Prior experience working with Opera or a related system
- Strong interpersonal and problem solving abilities
- Fluency in English additional languages are a plus
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
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