Guest Service Centre Agent
Posted on :
02-10-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Join our dynamic team as a Guest Service Centre Agent in Dubai United Arab Emirates! Were looking for an enthusiastic and customer-focused professional to be the first point of contact for our valued guests ensuring their experience is nothing short of exceptional.
- Welcome and acknowledge all guests according to company standards anticipate and address guests service needs and thank guests with genuine appreciation
- Operate telephone switchboard station in order to answer telephone calls and monitor busy or unanswered lines
- Process guest requests for wake-up calls screening calls do not disturb call forwarding conference calls TDD relay calls and non-registered guest calls
- Answer record and process all guest calls messages requests questions or concerns. Contact the appropriate individual or department (e.g. Bell person Housekeeping) as necessary to resolve guest calls requests or problem
- Follow up with guests to ensure their requests or problems have been met to their satisfaction
- Supply guests with directions and information regarding property amenities services hours of operation and local areas of interest and activities
- Review shift logs/daily memo books and document pertinent information in logbooks
- Develop and maintain positive working relationships with others and support the team to reach common goals
- In case of emergency handles all communications for the hotel whilst serving as the communication center
- Maintain the neatness of their working area at all times
Qualifications :
- Proven work experience as a Guest Service Center Agent
- Opera experience
- Active listening and effective communication skills
- Flexibility to work in shifts
- Strong organizational and multitasking skills with the ability to perform well in a fast-paced environment
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Key Skills
Report This Job
Disclaimer: Drjobs.ae is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
