Officer â Customer Service
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Maintain high levels of customer satisfaction by dealing with member/client enquiries in an effective and timely
manner.
To offer the highest possible level of service to all our clients thereby assisting in retaining existing business
and improving our persistency levels by maintaining excellent productivity and accuracy.
MAIN FUNCTIONS AND RESPONSIBILITIES
- Respond to all client enquiries relating to eligibility plan benefit coverage claims status policy terms and conditions and strive for first call resolution.
- Communicate regularly with clients and our business partners regarding the insurance cover and related claims.
- Provide payment confirmation or clarifications as required to clients.
- Achieve / exceed set productivity and quality standards.
- Interface effectively with internal colleagues and staff to resolve client issues.
- Maintain accurate records and files as required.
- Identify potential process improvements and make recommendations to Team Leader or Senior Officer.
- Adhere to the contents of the Operating Procedures Manual (OPM) and the Companys overall internal procedures and policies.
- Nil E&Os.
- Miscellaneous tasks within the scope of work as assigned by the direct manager.
Qualifications :
- Behavioral Skills: Networking; Negotiation; Communication; Team player; Attention to details; Customer Focus
- Education/Certifications: University Degree preferably bilingual
- Practical/Technical Experience: Graduate or experience of 1 or 2 years in customer service or tele sales No insurance experience required
- Computer Skills: MS Office Computer Literate
Remote Work :
No
Employment Type :
Fulltime
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Jobs for Humanity paves the way to a fairer future for all by connecting historically underrepresented talent to welcoming employers. Through the combination of cutting-edge recruiting technology and expert D&I consultation, Jobs for Humanity makes inclusive hiring seamless, scalable, ... View more
