GUCCI CRM Client Engagement Manager
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Summary
Gathers jobs relating to all areas of communication for every audience and channel. Conveys the image and identity of the brand.Proposes and presents our brand products in a creative and innovative way. Reinforces bonds with regular clients engages new clients and demonstrates internationally how we set fashion trends.
Understands the tastes and preferences of our clients in order to provide a stellar customer experience. Creates a bond to maintain customer loyalty and brand addiction.
Job Description
Key Accountabilities:
- WW and Regional guidelines strategically plan and execute actions that will drive growth and improve customer experience partnering with Retail Communications PR and Merchandising.
- Support and develop instore activities that drive higher customer engagement sales retention and client base upgrade leveraging on the available CRM tools
- To formulate and manage Annual Clienteling budget effectively to increase local clients sales and engagement
- Ensure that tools action plans and any other activities implemented by Global and Regional Client Engagement Team are well understood and implemented in store
- Ensure a proper understanding and constant of all Clienteling activities for all store teams considering channel specificity
- Strengthening a clientcentric culture in HUB & store
- Inspire drive coach and support store teams in developing a clientoriented mindset with ah high presence in the store.
- Development of existing highend customers to increase spending by partnering with store managers to develop action plans to increase retention and repurchase rates
ProfileJob Requirements:
- Bachelor/masters degree in business marketing or related field
- Demonstrate a professional level of verbal written and listening skills
- Proven track record in store and offsite event management
- Worked with and in the stores
- Ability to design innovative initiatives that will elevate the brand experience and drive sales
- Verse in managing and maneuvering complexity and ambiguity
- Has worked in the region for at least 3 years across all the GCC countries
- Understands the local nuances and translate them in relevant initiatives
- Proficient with MS360 excel and ppt.
- Strong knowledge of CRM tools
Job Type
RegularStart Date
Schedule
Full timeOrganization
Luxury Goods Gulf LLCRequired Experience:
Manager
Key Skills
- Business Development
- Employee Orientation
- Public Health
- Account Management
- VersionOne
- Conflict Management
- Project Management
- Relationship Management
- Team Management
- Customer relationship management
- Human Resources
- Public Speaking
About Company
As a world-class Luxury group, Kering promotes a modern and sustainable luxury at the service of creation that translates into unique and authentic experiences.
