Senior Field Service Engineer
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Job Description
At ABB we help industries outrun - leaner and cleaner. Here progress is an expectation - for you your team and the world. As a global market leader well give you what you need to make it happen. It wont always be easy growing takes grit. But at ABB youll never run alone. Run what runs the world.
This Position reports to:
Automation Engineering ManagerYour role and responsibilities
In this role you will have the opportunity to execute service work of medium to high complexity as per work instructions and ABB guidelines for Distributed Control Systems / Safety Systems / Substation Automation Systems with expertise in 800xA with AC 800M ABB Infi90/S and/or other ABB Control Systems. Each day you will deliver excellent customer service to satisfy customers. You will also showcase your expertise by working with customer to identify opportunities in the installed base to improve system performance and operational performance.
The work model for the role is: Onsite/hybrid
This role is contributing to the Process Automation Energy Industries division in Abu Dhabi UAE. Main stakeholders are customers contractors suppliers project managers and engineering colleagues within ABB.
You will be mainly accountable for:
Contributing to customer satisfaction by planning and executing service work as per customer order and expectations and ensuring customer retention by delivering superior customer experience.
Performing complex field service tasks identifying and resolving high level technical problems and making analysis through remote or on-site activity in service categories and products for which they are certified to perform and providing advice and recommendations both internally and to customers within own area of expertise.
Planning and preparing site work for larger project team and managing related subcontractors at site coaching technicians and engineers and supervising complex site activities.
Identifying improvement needs and potential solutions for them in the way of working and the products in question and drives improvement actions in own area of responsibility. Taking actions to identify new service business opportunities for ABB in close cooperation with customer and other ABB teams.
Qualifications for the role
Hand-on and extensive field services experience in Automation industry is a Must-have for the role.
You are highly skilled in ABB 800xA with AC800M/Symphony Plus (S) systems and have experience working with ICSS and/or PMS/SCMS automation systems in the Oil & Gas and Power & Water market
You have over 5 years of experience in the automation field working in ICSS and/or PMS/SCMS systems with ABB control systems
You are proficient in industrial communication protocols like IEC 61850 Modbus Profibus OPC IEC 101 IEC 104 Profibus between ABB automation systems and external systems or field devices as applicable
Possess an enhanced knowledge of ABB 800xA with AC 800M/Symphony Plus and industrial networking and cybersecurity solutions for control systems
You are passionate about customer collaboration and have good communication skills
Degree in Engineering with demonstrated expertise in automation systems and process applications across the Oil & Gas and Power & Water industries
You are at ease communicating in English with internal teams customers and external stakeholders
Whats in it for you
We want you to bring your full self to workyour ideas your energy your ambition. Youll have the tools and freedom to grow your skills shape your path and take on challenges that matter. Here your work creates an impact you can see and feel every day.
Join us. Be part of the team where progress happens industries transform and your work shapes the world.
Run What Runs the World.
#ABBCareers
#RunwithABB
#Runwhatrunstheworld
More about us
ABBs Energy Industries division is enabling safe smart andsustainable projects and operations for businesses acrossthe oil gas chemicals power generation life sciences and
water sectors. Driving integrated solutions that automatedigitalize and electrify industry we connect our people andtechnology to help our customers adapt and succeed. With
over 50 years domain expertise we continue to innovateand reshape traditional approaches across the energysector. Our technologies and solutions are designed tocreate value improving operational efficiency andproductivity enhancing safety and minimizing risk. Wesupport the development of new and renewable energymodels - enabling energy efficient and low carbonoperations across traditional industries.
We value people from different backgrounds. Could this be your story Apply today or visit to read more about us and learn about the impact of our solutions across the globe.
We value people from different backgrounds. Could this be your story Apply today or visit to read more about us and learn about the impact of our solutions across the globe.
Required Experience:
Senior IC
Employment Type
Full-Time
