DIGITAL TRANSFORMATION - AI/OPEX
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Job Description
Role Overview
We are seeking a Digital Transformation & Operational Excellence Lead to act as a hybrid change agent bridging classical Operational Excellence (OPEX) methodologies with modern AI-driven transformation levers.
This role will be central in driving end-to-end performance improvement initiatives across business functions embedding AI-enabled automation analytics and digital tools into core processes to deliver measurable value. The successful candidate will combine hands-on execution skills with strategic advisory capabilities ensuring alignment with leadership objectives while delivering tangible business outcomes.
Key Responsibilities
- Lead end-to-end process optimization projects leveraging Lean Six Sigma Kaizen and process mining techniques.
- Identify assess and prioritize AI and automation use cases with measurable impact on cost quality efficiency and customer experience.
- Design and deploy pilots and MVPs in collaboration with IT Data Science and Business stakeholders.
- Establish KPIs dashboards and reporting frameworks for ongoing performance tracking and benefit realization.
- Facilitate change management and adoption across functions and organizational levels.
- Serve as a trusted advisor to senior management aligning transformation initiatives with strategic priorities.
Qualifications & Experience
Operational Excellence Expertise
- Proven track record in process re-engineering lean management and Six Sigma (Green/Black Belt preferred).
- Experience with process mining and BPMN tools (Celonis Signavio etc.) and workflow automation platforms.
- Strong execution mindset ability to move from diagnosis to measurable impact rapidly.
AI & Digital Enablement
- Familiarity with AI/ML concepts (NLP predictive analytics generative AI RPA).
- Hands-on experience with AI/automation platforms (UiPath Power Automate Azure AI Dataiku etc.).
- Ability to translate business requirements into data-driven solutions.
- Working knowledge of data governance analytics and visualization tools (Power BI Tableau).
Change & Stakeholder Management
- Strong facilitation skills to bridge business data science and IT teams.
- Demonstrated success in driving adoption of digital tools and embedding new ways of working.
- Excellent communication and storytelling skills with the ability to translate technical content into business impact.
Personal Attributes
- Hands-on operator with an entrepreneurial mindset.
- Strong problem-solving orientation and analytical rigor.
- Curiosity for emerging technologies and ability to experiment fast.
- Resilient adaptable and effective in complex stakeholder environments.
Vertical:
Technology
Employment Type
Full Time
