DIGITAL TRANSFORMATION - AI/OPEX

Role Overview

We are seeking a Digital Transformation & Operational Excellence Lead to act as a hybrid change agent bridging classical Operational Excellence (OPEX) methodologies with modern AI-driven transformation levers.

This role will be central in driving end-to-end performance improvement initiatives across business functions embedding AI-enabled automation analytics and digital tools into core processes to deliver measurable value. The successful candidate will combine hands-on execution skills with strategic advisory capabilities ensuring alignment with leadership objectives while delivering tangible business outcomes.

Key Responsibilities

• Lead end-to-end process optimization projects leveraging Lean Six Sigma Kaizen and process mining techniques.
• Identify assess and prioritize AI and automation use cases with measurable impact on cost quality efficiency and customer experience.
• Design and deploy pilots and MVPs in collaboration with IT Data Science and Business stakeholders.
• Establish KPIs dashboards and reporting frameworks for ongoing performance tracking and benefit realization.
• Facilitate change management and adoption across functions and organizational levels.
• Serve as a trusted advisor to senior management aligning transformation initiatives with strategic priorities.

Qualifications & Experience

Operational Excellence Expertise

• Proven track record in process re-engineering lean management and Six Sigma (Green/Black Belt preferred).
• Experience with process mining and BPMN tools (Celonis Signavio etc.) and workflow automation platforms.
• Strong execution mindset ability to move from diagnosis to measurable impact rapidly.

AI & Digital Enablement

• Familiarity with AI/ML concepts (NLP predictive analytics generative AI RPA).
• Hands-on experience with AI/automation platforms (UiPath Power Automate Azure AI Dataiku etc.).
• Ability to translate business requirements into data-driven solutions.
• Working knowledge of data governance analytics and visualization tools (Power BI Tableau).

Change & Stakeholder Management

• Strong facilitation skills to bridge business data science and IT teams.
• Demonstrated success in driving adoption of digital tools and embedding new ways of working.
• Excellent communication and storytelling skills with the ability to translate technical content into business impact.

Personal Attributes

• Hands-on operator with an entrepreneurial mindset.
• Strong problem-solving orientation and analytical rigor.
• Curiosity for emerging technologies and ability to experiment fast.
• Resilient adaptable and effective in complex stakeholder environments.
  

Vertical:

Technology