Key Account Manager (iGaming Sector)

Job Title: Key Account Manager iGaming
Location: Dubai or India (Indore candidates excluded)
Industry: iGaming or Sportsbook (Mandatory)
Experience: 3Years
Languages: Fluent in English & Hindi
Availability: Must be open to flexible hours and 24/7 availability if required
Relocation: Willingness to relocate as per company requirements; accommodation food and contract terms will be provided by the company

Job Summary:

We are seeking a resultsdriven and relationshipfocused Key Account Manager to oversee and grow a portfolio of highvalue clients in the iGaming sector. The ideal candidate will have a strong background in managing iGaming and sportsbook brands handling team performance driving operational improvements and building longterm client relationships. This role is ideal for someone who thrives in a fastpaced datadriven environment and has a proven track record in brand growth and client satisfaction.

Key Responsibilities:

• Manage and grow assigned iGaming accounts to ensure high engagement retention and satisfaction
• Serve as the main point of contact for key clients offering support insights and strategic direction
• Analyze account performance data including deposits withdrawals and player activity to drive optimization
• Collaborate with internal departments (Marketing Product Support Finance) to ensure smooth operations
• Track team performance implement incentive structures and monitor KPIs
• Deliver regular reports and strategic updates to internal stakeholders and clients
• Ensure compliance with regulatory standards and internal company policies
• Support the onboarding and training of team members
• Monitor market trends and competitors to stay ahead of the curve
• Negotiate and renew contracts as required

Requirements:

• Proven experience in iGaming with a strong understanding of sportsbook operations
• Previous experience managing iGaming brands and leading teams
• Familiarity with operational processes reporting systems and compliance requirements
• Strong administrative and coordination skills
• Datadriven approach with the ability to analyze and act on performance metrics
• Proficiency in CRM tools Microsoft Office and Google Workspace
• Excellent communication negotiation and relationship management skills
• Bachelors degree in Business Marketing or a related field
• Fluent in English; Hindi is required. Other regional languages are a plus

Work Culture & Lifestyle Requirements:

• No smoking or drinking permitted
• Must be willing to work flexible shifts including availability during nights weekends and holidays if required
• Open to relocation to Dubai or other companyspecified locations
• Company will provide food accommodation and define all contract terms