Call Center Agent
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Job Location:
Ras Al Khaimah - UAE
Monthly Salary:
Not Disclosed
Posted on:
21-08-2025
Vacancies:
1 Vacancy
Job Summary
Description
Role: Call Center Agent
Location:Ras-Al-Khaimah
Role Purpose:
To drive call center performance through outbound and inbound calls in accordance with call center policies and procedures.
Key Accountabilities of the role
- Handle inbound & outbound calls according to procedures guidelines and schedules set by organization call center.
- Proactively offer customer to register IVR and SMS service according to procedures and guidelines
- Escalate customer queries and complaints as necessary.
- Follows up with customer via telephone or email following initial sales contact
- Explain products or services and prices and answer all the customers questions.
- Polite and courteous when dealing with customers all the time.
- Obtain customer information such as name address and reactions of prospects contacted enter orders into computers.
- Keep accurate data on all tasks performed as per defined format
- Keep customer documents secured and filed accordingly
- Initiate outbound calls to NTB (New to Bank) prospect customers as well as existing ADIB customers.
- Meet or exceed the daily weekly and monthly sales targets set by the Management.
- Proactively cross sell and up sell the various bank products to customers or caller that qualify
- Escalate hazard /potential risk immediately via the proper channels
- Adherenceto all ADIB policies
Specialist Skills / Technical Knowledge Required for this role:
Communication Skills bilingual language (Arabic/English) Sales Skills Customer Resolution skills.
Only UAE National candidates are considered for this role.
Required Experience:
Unclear Seniority
Key Skills
- Athletics
- Fitness
- Facilities Management
- Agriculture
- Communication
- Archicad
About Company
Welcome to Abu Dhabi Islamic Bank. Our bank offers many of the world's leading financial and banking services. Learn more about us through our website.
