Customer Service Representative - Fixed Term
Posted on :
14-08-2025
Employer Active
1 Vacancy
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Job Description
Work Flexibility: Hybrid
What you will do :
- Process Customer orders (Oracle) and monitor delivery dates and work on dates improvement
- Work with the Purchasing team Suppliers Commercial teams RAQA Finance and Logistics teams on matters related to orders processing
- Support with shipments arrangement (getting instructions from customers work with supplier warehouse and logistics team providing supporting documents to the customers etc.)
- Provide excellent customer service in a professional and timely manner using phone or e-mail interaction
- Support RAQA Team with quality issues and any other quality related matters (RMA booking etc.)
- Process and follow up customers complaints
- Archive documents related to order processing and shipments and assistance during audits by collecting requested documents
- Assist with after-sales care including replacements in close cooperation with Technical Service and RAQA
- Communicate effectively with Customers and respond to their requests
- Assist the implementation of Discounts and FOC Policy
- Keep control on customer payment terms with the Finance to ensure shipments are done according to credit limits approved
What you need:
- Minimum 2-3 years of experience with a Diploma/Degree or equivalent in the related field
- Experience with ERP is desirable
- Advanced proficiency in Microsoft Office with a focus on Excel
- Proficient in written and spoken English at least at an Intermediate/ Upper Intermediate level
- Responsibility perseverance attention to details
- Experience working with large databases
- Excellent communication skills handling objections
- Strong customer satisfaction focused
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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