Front Desk Agent
Posted on :
05-08-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
How does your working day look like
- Greet and welcome guests with a warm friendly and professional demeanor ensuring a positive first impression.
- Assist guests with luggage ensuring timely and efficient handling to and from rooms.
- Escort guests to their rooms when necessary ensuring they have all the information needed for their stay.
- Ensure that all luggage is tagged stored and delivered in a timely and efficient manner.
- Regularly inspect luggage storage areas to ensure they are clean organized and safe.
- Handle and store guests packages with care ensuring they are delivered promptly to the recipient.
- Bike and Trolley Maintenance & Cleaning:
- Ensure that all hotel bikes are clean in good working condition and ready for guest use.
- Regularly inspect clean and maintain trolleys to ensure they are in excellent working condition and polished daily.
- Ensure that the lobby and driveway are kept clean organized and welcoming for guests.
- Provide coverage for the hotel driveway greeting guests upon arrival assisting with luggage and helping with the smooth flow of vehicles.
- Support the valet team by directing traffic efficiently ensuring safe and organized vehicle management.
- Stay fully informed about the hotels services amenities local attractions and daily events to provide accurate up-to-date information to guests
- Offer personalized recommendations about hotel offerings including room types amenities facilities restaurant menus and daily events.
- Be knowledgeable about local attractions activities and dining options helping guests make informed decisions about things to do during their stay.
- Ensure all guest interactions are positive warm and personalized focusing on creating lasting memories and providing exceptional service.
- Greet guests before they greet you ensuring a proactive approach to service.
- Use positive body language and maintain an approachable friendly demeanour at all times.
- Cleanliness and Hygiene Standards:
- Ensure that the hotel lobby entrance luggage storage areas and driveway are kept spotless and welcoming.
- Ensure all equipment (luggage trolleys bikes etc.) is clean in good working condition and polished as per the hotels cleanliness standards.
- Ensure accurate documentation for luggage storage deliveries and guest messages as per hotel standards.
- Keep updated on daily operational information including occupancy arrivals departures VIP guests and any special requirements or services.
- Assist with the training of new team members showing best practices for luggage handling guest interactions and maintaining a welcoming environment
- Actively contribute to a positive team culture ensuring a collaborative environment that enhances overall guest satisfaction.
- Ensure that all health safety fire and hygiene policies are followed in all tasks.
- Adhere to hotel procedures regarding guest privacy security and the safe handling of personal information.
- Be proactive in identifying and resolving any issues or service failures that may affect guest satisfaction ensuring they are addressed before they become problems.
- Ensure that all feedback from guests is communicated to the appropriate team members for follow-up and resolution.
Qualifications :
Your personality counts more than your CV
- Minimum Completed Secondary School Education.
- At least 1 year of hotel experience in a front-office or guest services role preferably as a Bellman Doorman or related position.
- Basic computer knowledge is preferred.
- Fluent in English; additional languages such as Russian Mandarin or any European languages are an advantage.
- Strong communication and interpersonal skills with a focus on customer satisfaction and the ability to anticipate guest needs.
- Well groomed with a professional and positive attitude.
- Physically capable of lifting and transporting luggage and performing tasks that require mobility and attention to detail.
- Proactive approach to guest service and problem-solving.
- Knowledgeable about hotel services local attractions and transportation options.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Flexible with the ability to work varying shifts including weekends and holidays.
- Strong teamwork skills with the ability to foster a positive team environment.
- Ability to handle guest complaints or issues and ensure a resolution that maximizes guest satisfaction.
- Knowledge of fire and emergency procedures and health and safety protocols.
Additional Information :
Additional Information
Whats in it for you
- Get to know all the other 25hours hotels and stay ten nights a year for free as an employee!
- Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world
- Benefit from great offers from our numerous cooperation partners
- Be part of our hilarious staff parties and much more...
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Key Skills
Report This Job
Disclaimer: Drjobs.ae is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
