- Works in close cooperation with the Room Service/ Guest Relation / Front Office and other key service departments.
- Attends regular training sessions team in line with the departmental SOPs i.e. guest care product knowledge telephone manners entering guest rooms etc.
- Works as per instructions of the Supervisor and as per duty schedules.
- Ensures proper appearance (condition of uniforms) and grooming at all times.
- Answers the Room Service telephones if and when required.
- Is knowledgeable of the Room Service menu and can answer guests queries.
- Maintains a professional / friendly yet discrete relationship with the in house guest to ensure their well-being.
- Reports cleanliness and maintenance issues immediately to the Room Service Manager.
- Handles guest complaints as per instructions or refers them to the Room Service Manager.
- Works within the team to prepare all Mis-en-place according to 24 hours service requirements.
- Keeps all occupancy information containing documents under close cover during his work on the floors.
- Ensures no expired minibar items are placed in the room.
- Attends all regular departmental briefings and contributes to open communication within the assigned team.
- Conducts the proper handover from one shift to the other.
- Familiar with the companys internal policies and safety procedures.
- Helps in other areas of the Hotel if the situation requires.
Qualifications :
HACCP:
Full compliance with HACCP standards and certification
EDUCATION AND EXPERIENCE:
Diploma or degree in vocational hospitality fresher or 1year of experience in 4-5 star Hotel.
Additional Information :
What is in it for you:
- Employee benefit card offering discounted rates at Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities like Planet 21
Remote Work :
No
Employment Type :
Full-time