The Position
The Assistant Reservations Manager supports the Reservations Manager in overseeing all aspects of the hotels booking operations. This role ensures that reservations are handled efficiently accurately and with a high level of customer service contributing directly to guest satisfaction and revenue optimization.
KEY ROLES & RESPONSIBILITIES
- Ensures the daily operations of the Reservations Department run smoothly by managing task checklists and confirming timely completion and review.
- Spot-checks previous days reservations and verifies all VIP arrivals to ensure accuracy and readiness.
- Supports recruitment efforts facilitates monthly and on-the-job training and evaluates staff performance to uphold Raffles service standards.
- Leads training initiatives aimed at fostering professionalism boosting productivity and delivering exceptional guest service.
- Motivates team members through coaching and discipline aligned with hotel guidelines and local laws.
- Maintains strong relations with departments such as Front Office to coordinate guest needs and enhance service delivery.
- Works closely with the Groups Department to monitor room blocks process rooming lists promptly and adjust allocations as needed.
- Keeps the Reservations Team updated on all developments within the hotel and company.
- Assists in supervising Reservations Agents ensuring tasks such as travel agent commissions guest inquiries and pick-ups are handled efficiently.
- Prepares and submits necessary reports to the Administration Office on a monthly basis.
- Follows up on lost business opportunities and reports findings to department leaders.
- Fully knowledgeable in all business segments rates promotions and departmental functions executing responsibilities with finesse.
- Adheres strictly to hotel policies concerning fire safety hygiene and health regulations.
- Demonstrates thorough understanding and compliance with the Hotel Employee Handbook.
- Takes ownership of any other duties delegated by management to support hotel operations and enhance guest satisfaction.
- Performs any other duties as assigned to him/her by management.
Qualifications :
- Degree/Diploma in Training and Development or Hotel Management
- Working knowledge of Opera Microsoft Office
- Minimum 3 years experience in Hotel or Resort as Reservations Supervisor.
- Luxury hotel or resort background preferred
- Understands the local culture and have worked in the region
PERSONAL ATTRIBUTES
- Creative Thinker Calm Under Pressure Self-Development Excellent Listening & Verbal Communication
- Multitasking Proficiency
- Detail-Oriented
- Delegation & Workflow Management
- Ability to meet deadlines consistently
- Leadership Excellence
- Strong Interpersonal Communication
- Customer-Centric Mindset
- Collaborative Team Player
- Analytical Problem-Solver
Remote Work :
No
Employment Type :
Full-time