Sr. Specialist Rider Quality & Compliance
Posted on :
08-07-2025
Employer Active
1 Vacancy
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Job Description
Whats On Your Plate
- Develop and continuously improve regional SOPs and quality control standards for rider performance safety and brand compliance.
- Lead regional programs focused on rider hygiene professionalism and vehicle condition.
- Act as the main point of contact for local rider quality teams in all MENA markets.
- Design & rollout regional initiatives & strategic projects (e.g. Rider behaviours box/hygiene checks uniform compliance audits).
- Support markets in setting KPIs and performance targets and ensure consistency in execution and reporting on rider quality score.
- Deliver regular dashboards insights and executive summaries for senior leadership.
- Create tools (checklists audit trackers penalty logs) analyze data & identify market trends and propose corrective actions.
- Design and support the implementation of training programs for patrollers and quality field teams.
- Collaborate with regional stakeholders - Rider Supply Dispatch Legal Rider Engagement Cx Product and Comms.
Qualifications :
What Did We Order
Experience & Background
- 4 years in logistics field operations quality assurance or compliancepreferably in a last-mile delivery or mobility environment.
- Proven experience in regional coordination or managing multi-market programs is a must.
- Exposure to field enforcement or operational excellence frameworks.
Skills
- Excellent stakeholder management and project coordination skills.
- Strong analytical skills: proficient in Google Sheets Slides and dashboarding tools.
- Exceptional communication skillsboth written and verbal.
- Comfortable working in fast-paced multicultural environments.
Languages
- Fluent in English. Arabic is a plus.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Key Skills
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