drjobs Sr. Specialist Rider Quality & Compliance العربية

Sr. Specialist Rider Quality & Compliance

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1 Vacancy
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Job Location drjobs

Dubai - UAE

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Whats On Your Plate

  • Develop and continuously improve regional SOPs and quality control standards for rider performance safety and brand compliance.
  • Lead regional programs focused on rider hygiene professionalism and vehicle condition.
  • Act as the main point of contact for local rider quality teams in all MENA markets.
  • Design & rollout regional initiatives & strategic projects (e.g. Rider behaviours box/hygiene checks uniform compliance audits).
  • Support markets in setting KPIs and performance targets and ensure consistency in execution and reporting on rider quality score.
  • Deliver regular dashboards insights and executive summaries for senior leadership.
  • Create tools (checklists audit trackers penalty logs) analyze data & identify market trends and propose corrective actions.
  • Design and support the implementation of training programs for patrollers and quality field teams.
  • Collaborate with regional stakeholders - Rider Supply Dispatch Legal Rider Engagement Cx Product and Comms.

Qualifications :

What Did We Order

Experience & Background

  • 4 years in logistics field operations quality assurance or compliancepreferably in a last-mile delivery or mobility environment.
  • Proven experience in regional coordination or managing multi-market programs is a must.
  • Exposure to field enforcement or operational excellence frameworks.

Skills

  • Excellent stakeholder management and project coordination skills.
  • Strong analytical skills: proficient in Google Sheets Slides and dashboarding tools.
  • Exceptional communication skillsboth written and verbal.
  • Comfortable working in fast-paced multicultural environments.

Languages

  • Fluent in English. Arabic is a plus.


Remote Work :

No


Employment Type :

Full-time

Employment Type

Full-time

Company Industry

About Company

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