In-Room Dining (IRD) Order Taker

Summary

As an In-Room Dining (IRD) Order Taker at Banyan Tree Hotel you will be the frontline ambassador for our guests in-room dining experiences. Your role is to efficiently and accurately process guest orders ensuring exceptional service and satisfaction.

Responsibilities

• Receive process and accurately input in-room dining orders demonstrating attention to detail and a thorough understanding of guest preferences.
• Possess an extensive knowledge of the in-room dining menu including ingredients preparation methods and potential allergens to assist guests in making informed choices.
• Recommend additional menu items or specials enhancing the guest experience and contributing to revenue generation.
• Interact with guests in a professional and courteous manner addressing inquiries providing menu recommendations and ensuring a positive and personalized experience.
• Collaborate closely with kitchen and service staff to coordinate the timely and accurate delivery of in-room dining orders.
• Monitor the status of in-room dining orders providing guests with updates on delivery times and ensuring seamless service.
• Conduct thorough quality checks to ensure that all in-room dining orders meet established standards in presentation and taste.
• Generate detailed reports on in-room dining order metrics guest feedback and other relevant data for continuous improvement and operational analysis.

Qualifications :

• Previous experience as an Order Taker or in a similar role preferably within a luxury hotel setting.
• Exceptional communication and customer service skills.
• Ability to thrive in a fast-paced environment while maintaining a high level of accuracy.
• In-depth knowledge of food and beverage operations including menu items ingredients and preparation methods.
• Strong organizational skills with acute attention to detail.

Additional Information :

We are dedicated to fostering your growth and success every step of the way. We understand the importance of providing you with the support training and leadership necessary to excel in your role. Thats why we offer comprehensive training and development programs tailored to sharpen your skills and elevate your expertise in the luxury hospitality sector. Your journey with us is not just about achieving your goals but also about continuously refining your capabilities and making meaningful contributions to our shared success

Remote Work :

No

Employment Type :

Full-time