drjobs Telephone Operator العربية

Telephone Operator

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1 Vacancy
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Job Location drjobs

Dubai - UAE

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

As a Telephone Operator at SO/ Uptown Dubai you will be the first voice our guests hear and a vital link between hotel departments. Your role is to deliver efficient warm and personalized communication in line with SO/s bold and stylish brand values. You will handle all internal and external calls with professionalism ensuring prompt service accurate messaging and seamless guest experiences 24/7.

Key Responsibilities:

  • Answer all incoming calls internal and external with a warm engaging and professional tone.

  • Process guest requests messages wake-up calls and complaints efficiently and accurately.

  • Transfer calls to the correct departments or guest rooms as appropriate.

  • Log all calls requests and complaints in the system (e.g. Opera / HotSOS).

  • Maintain up-to-date knowledge of hotel services outlets promotions and emergency procedures.

  • Follow standard operating procedures (SOPs) for lost & found emergency calls and VIP communication.

  • Support communication between departments and assist in guest-related coordination.

  • Ensure guest privacy and security are maintained at all times.

  • Handle wake-up call requests precisely and follow up on missed calls.

  • Work closely with Front Office Concierge Housekeeping and Engineering to fulfill guest requests.


Qualifications :

  • Previous experience in a similar role in a luxury or lifestyle hotel environment preferred.

  • Excellent communication skills in English (verbal & written); Arabic or other languages is a plus.

  • Knowledge of hotel telephone systems (e.g. Avaya Mitel) and property management systems (e.g. Opera).

  • Exceptional guest service and telephone etiquette.

  • Ability to multitask stay calm under pressure and handle confidential information.

  • High attention to detail and accuracy in handling messages and requests.

  • Flexible schedule including night weekend and holiday shifts.

  • A warm energetic and professional personality in line with SO/ brand identity.


Additional Information :

Desirable Qualities:

  • Passionate about lifestyle luxury hospitality and guest engagement.

  • Tech-savvy and comfortable using multiple systems.

  • A proactive team player with a can-do attitude.

  • Ability to work independently and take initiative.

  • Familiarity with Accor brand standards and Heartist culture is a plus.


Remote Work :

No


Employment Type :

Full-time

Employment Type

Full-time

Company Industry

About Company

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