Guest Service Agent
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Job Description
- Greet guests upon arrival and assist with the check-in process.
- Handle check-out procedures including billing and payment processing.
- Address guest inquiries requests and complaints promptly and professionally.
- Provide information about hotel amenities services and local attractions.
- Manage room reservations and cancellations using the hotels booking system.
- Assist with modifications to existing reservations.
- Relay messages and information to guests and team members.
- Coordinate with housekeeping and maintenance teams to fulfil guest requests.
- Promote hotel services and amenities including room upgrades and special packages.
- Handle payments and maintain accurate financial records.
- Ensure adherence to hotel policies and procedures especially concerning safety and security.
- Handle emergency situations calmly and efficiently.
- Maintain accurate guest records and documentation.
- Assist with inventory management of supplies and amenities.
Qualifications :
- High school diploma or equivalent; a degree in hospitality management or a related field is a plus.
- Previous experience in customer service or the hospitality industry is preferred.
- Familiarity with hotel management software and Microsoft Office Suite..
- Strong communication and interpersonal skills.
- Ability to handle stressful situations and resolve conflicts effectively.
- Attention to detail and strong organizational skills.
- Proficiency in using computer systems
- Basic math skills for handling payments and transactions.
- Ability to work flexible hours including nights weekends and holidays.
Additional Information :
Visa requirements:
Please note that you must be eligible to live and work in Dubai. ibis Styles Dragon Mart will cover visa costs and flights for selected candidates from place of origin.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit what you love care for the world dare to challenge the status quo! #HOSPITALITYISAWORKOFHEART
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
