Sr. Director - Operations & Supply Chain

We are looking for a seasoned Regional Senior Director of Supply Chain & Operations to lead the end-to-end supply chain strategy operational design and execution for our grocery verticals across 8 markets. This role will oversee talabat mart dark stores and distribution centers as well as the local shops ecosystem (including Instashop and Talabat).

The mandate is to drive regional standardization operational excellence inventory health and long-term scalabilitywhile collaborating closely with commercial product and tech teams to create a resilient and future-ready supply role will own the strategy policy process design and product evolution across three core verticals: in-store & DC operations end-to-end supply chain and inventory management for our Grocery & Retail business.

1. Strategy & Network Design

• Define and execute the regional supply chain strategy including warehousing last-mile models and hub-spoke configurations.

• Lead long-term capacity planning infrastructure investments and operational design for both dark stores and local shop operations.
  Build the operational model for local shops including in-store picking and fulfillment processes.

2. Operational Excellence & Standardization

• Develop document and roll out standardized best-in-class processes across inventory management order picking and delivery logistics.

• Lead process optimization and automation techniques across all markets.

• Govern inventory health metrics: stock availability accuracy turnover and working capital utilization.

• Build and enforce operational governance frameworks to ensure policy alignment and compliance across all countries.

3. Supplier Collaboration Framework

• Establish strategic partnerships with regional 3PLs and key grocery suppliers.

• Lead regional contract negotiations and performance-based SLAs.

4. Performance Governance

• Define and track KPIs dashboards and country scorecards for performance monitoring.

• Benchmark country-level performance and drive continuous improvement through cross-market knowledge sharing.
  Act as a coach and thought partner to country-level supply chain and operations leaders.

5. Innovation & Future Readiness

• Pilot cutting-edge tech solutions such as AI-based demand forecasting robotics and smart replenishment tools.

• Collaborate with Product and Tech to develop digital tools that enable smarter faster and more reliable operations.

6. Talent Development

• Build and nurture a strong talent pipeline for both country and regional supply chain roles.

• Drive capability-building programs and foster leadership alignment across supply chain teams.

• Champion a high-performance culture grounded in accountability collaboration and customer-first thinking.

7. Cross-Functional Collaboration & Compliance

• Work cross-functionally with Commercial Finance Product and Tech to align supply chain strategies with overall business goals.

• Manage key cost drivers including logistics labor and inventory.

• Ensure full compliance with health safety and food regulatory standards across all facilities.

A more detailed view: 

Store & Distribution Center (DC) Operations

• Drive efficiency accuracy and reliability in dark store and DC workflows including receiving replenishment picking packing and dispatch.

• Ensure strong labor productivity high order fulfillment rates and store-level operational excellence.

• Identify automation and process improvement opportunities to scale operations efficiently.

Supply Chain Management

• Lead inbound logistics replenishment planning and warehouse network optimization.

• Build agile cost-effective supply chains capable of responding to changing demand and market dynamics.

• Work closely with vendor management and planning teams to reduce lead times and improve delivery performance.

Inventory Management

• Own regional inventory health including accuracy stock availability and working capital efficiency.

• Improve demand planning alignment and implement smart tools to minimize waste shrinkage and overstock.

• Introduce data-led forecasting models and inventory control mechanisms where applicable.

Qualifications :

• 10 years of experience in supply chain management and operations with at least 5 years in a senior regional leadership rolepreferably in grocery FMCG eCommerce or quick commerce.

• Proven success in scaling supply chain networks and driving operational excellence across multiple markets.

• Strong background in inventory management logistics design warehouse operations and vendor management.

• Expertise in implementing tech-enabled process redesign.

• Ability to operate at both strategic and executional levelsbalancing long-term thinking with daily performance delivery.

• Demonstrated experience in managing high-performing cross-market teams.

• Strong stakeholder management skills across commercial tech and finance domains.

• Data-driven mindset with strong analytical forecasting and performance-tracking capabilities.

• Experience managing large budgets and driving cost optimization initiatives.

• Excellent communication leadership and organizational change management skills.

• Knowledge of food safety and regulatory compliance requirements is advantageous

Remote Work :

No

Employment Type :

Full-time