Knowledge Management Specialist
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Job Description
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Key Responsibilities:
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Develop and manage the companys knowledge management framework tools and best practices.
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Collect curate and maintain up-to-date content in knowledge bases wikis intranets or document repositories.
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Work with subject matter experts to capture institutional knowledge and convert it into easily accessible formats (e.g. SOPs guides FAQs).
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Promote knowledge-sharing culture by facilitating training onboarding programs and internal collaboration initiatives.
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Identify knowledge gaps and recommend content or systems improvements.
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Monitor and analyze KM system usage to improve efficiency and user experience.
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Ensure that all KM content complies with data governance privacy and security standards.
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Assist with change management and communication strategies related to knowledge initiatives.
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Provide support and training to users on KM tools and platforms.
Requirements:
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Bachelors degree in Information Science Communications Business or a related field.
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2 years of experience in knowledge management content management learning & development or related areas.
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Proficiency with knowledge management platforms and tools (e.g. SharePoint Confluence Zendesk Notion etc.).
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Strong writing editing and documentation skills.
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Excellent organizational and analytical abilities.
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Ability to work cross-functionally with multiple departments and stakeholders.
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Comfortable managing large volumes of content and ensuring accuracy and consistency.
Preferred Qualifications:
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Experience in change management or organizational development.
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Familiarity with learning management systems (LMS) and content creation tools.
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Certification in knowledge management or information management is a plus (e.g. CKM KCS).
Employment Type
Full Time
