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You will be updated with latest job alerts via emailKey Responsibilities:
Reviewing existing processes identifying inefficiencies and implementing improvements to streamline workflows and enhance efficiency.
Allocating resources effectively including manpower materials and time to ensure optimal performance and meet production targets.
Leading and motivating a team of BPO professionals providing guidance and fostering a positive work environment.
Tracking key performance indicators (KPIs) to monitor progress identify areas for improvement and ensure goals are met.
Ensuring that operations comply with relevant laws regulations and company policies.
Preparing reports on operational performance identifying trends and providing data-driven insights for strategic decision-making.
Building and maintaining relationships with vendors and partners negotiating contracts and ensuring timely delivery of services.
Perks & Benefits
Full Time