RESPONSIBILITIES (INCLUDES TASKS AND AUTHORITIES):
Scope and Costing structure Large Projects / VIC Customers.
Review and Approve HLDs and LLDs Migration Plans.
Engage with Practice team during Solution phase for large deals
Steer Cos Lead Quarterly SBRs and QBRs.
Identify areas of Automation.
Create Business opportunities on active engagements (Tech Refresh Migrations EOL/EOS).
Empower Engineers Drive Growth Development plans.
Track Report and Govern KPIs of all Service Delivery
Drive and Manage Internal & External Trainings.
L4Support Mentor L3s.
Assistance and guidance to team in office and field.
Technical SME leading the Technical team for the technologies listed below in the Competency table
Handle Large projects for self and team.
Deliver Projects within the schedule and budgets.
Critical customer incidents/breakdowns troubleshooting them with the team and closure within the agreed service levels.
Assist & Plan of Health Check services and closure along with the team for AMC customers.
Conducting trainings for teams & customers.
Adherence to Process Policies & Procedures for self and team.
Maintain and acquire Certifications as per Business Requirements for self and team.
Escalating and coordinating with SMEs/vendors for critical cases and major implementation related issues.
Willing to work onfield at customer premises for undertaking Projects & Support functions based on the requirement.
Provide a consultative approach in delivering Projects & Support Functions which can lead to additional opportunities.
Ability to create & review manuals project & support documents for self and team.
Ability to lead by example and be able to quickly establish respect of both team members and external vendors from technical and management perspective. Ability to inspire confidence in users.
Ability to multitask prioritize multiple objectives initiatives and requests.
SelfStarter and able to work independently and as part of the team.
Must have excellent cross department communication and adept at building relationships with stakeholders.
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