Operations Manager
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Job Description
A fastgrowing logistics warehousing and fulfillment 3PL company specializing in Ecommerce (B2C & B2B) solutions. Over the past five years they have helped brands across the GCC efficiently manage inventory fulfill orders and ensure seamless lastmile delivery. Their expertise spans directtoconsumer (DTC) brands online marketplaces and corporate B2B supply chains making them a key player in the ecommerce logistics ecosystem. As they continue to scale they are looking for an Operations Manager / Head of Operations to lead and optimize their fulfillment warehousing and lastmile logistics operations ensuring efficiency cost control and toptier service delivery. This role has a clear pathway to the Chief Operating Officer (COO) position offering exceptional growth opportunities for the right candidate.
As the Operations Manager / Head of Operations you will be responsible for overseeing and enhancing warehouse fulfillment and logistics operations. Your leadership will ensure operational excellence cost efficiency and customer satisfaction while supporting the rapid expansion of our ecommerce and B2B fulfillment services.
This role requires strong strategic thinking leadership and process optimization skills with the ability to scale operations in a fastmoving logistics environment. You will work closely with warehouse teams logistics providers customer service and the technology team to drive efficiency and continuous improvement.
Key Responsibilities:
Develop and execute operations strategies to support growth in ecommerce fulfillment and B2B logistics.
Drive efficiency automation and scalability across warehouse fulfillment and lastmile operations.
Align operational capabilities with client needs by collaborating closely with the commercial team.
Lead cost optimization process improvement and service quality enhancement initiatives.
Oversee the full fulfillment cycle from inventory management to order dispatch.
Ensure stock accuracy storage optimization and efficient warehouse organization.
Implement SOPs to maintain high accuracy speed and compliance in fulfillment.
Manage returns and reverse logistics to minimize costs and improve customer satisfaction.
Coordinate with 3PL partners and lastmile carriers to improve delivery performance and reduce costs.
Ensure compliance with customs and import/export regulations where applicable.
Identify areas for process improvement and automation working with the tech team to enhance WMS and fulfillment systems.
Define and track KPIs to measure operational efficiency performance and costeffectiveness
Build lead and motivate a highperforming operations team with effective shift and resource planning.
Foster a culture of accountability continuous improvement and operational excellence.
Collaborate with customer service to resolve issues and enhance the client experience.
Ensure alignment between sales fulfillment and logistics teams.
Maintain strong relationships with vendors 3PL partners and logistics providers.
Qualifications & Experience:
5 years of experience in operations logistics warehousing or supply chain
management preferably in ecommerce fulfillment or 3PL.
Proven track record of scaling operations and leading highvolume fulfillment and
logistics teams.
Strong understanding of warehouse automation inventory management and order
fulfillment.
Expertise in lastmile logistics 3PL management and supply chain optimization.
Experience with Warehouse Management Systems (WMS) ERP and fulfillment
automation tools.
Datadriven mindset with strong problemsolving and analytical skills.
Exceptional leadership communication and strategic thinking abilities.
Bachelors degree in Supply Chain Logistics Operations Management or a related field
(MBA preferred).
What they offer:
Competitive salary performancebased incentives
Clear career pathway to the COO position based on performance
Dynamic fastpaced environment with exciting challenges and responsibilities
Opportunity to shape and scale a leading ecommerce fulfillment and logistics company
Employment Type
Full Time
