Reservations Agent for Conrad Dubai
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Job Description
EOE/AA/Disabled/Veterans
A Reservations Agentfor Conrad Dubaiwill serve as the main contact for room reservations at the hoteland is responsible to offer an excellent service and influence the Guest decision to stay at the property.
What will I be doing
As a Reservation Agent for Conrad Dubai you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service options and other solutions to meet Guest and customer needs. Specifically a Reservations Agent will perform the following tasks to the highest standards:
- Answer incoming phone calls by following the hotels telephone etiquette at all times.
- Convertinquiries into contracted business.
- Respondpositivelyto sales inquiries to develop future sales leads.
- Identify sales leads as appropriate.
- Respond to all customers in a highly professional manner including ensuring all reservations are completed accurately and to the Guests expectation.
- Provide prompt and efficient service while maintaining the hotels brand standards.
What are we looking for
A Reservations Agent forConrad Dubai is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:
- Previous experience in similar role.
- A passion for delivering great customer service.
- Excellent professional telephone manners and etiquette.
- Excellent communication skills (oral and written).
- Outstanding administration and organizational skills.
- Good computer proficiency.
- Arabic language skills.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- OnQ experience.
- Tertiary qualifications or other collegiatelevel degree.
- Luxury hospitality experience in a similar role.
What will it be like to work for Conrad Hotels & Resorts
Conrad Hotels & Resorts combines contemporary design sophisticated amenities and personalized service. Conrads guest service is instinctive discreet and enhanced by innovation to provide exceptional travel experiences all over the world. And our amazing Team Members are at the heart of it all!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
