Food and Beverage Supervisor

• Supervise the daytoday operations of the food and beverage outlets including restaurants bars room service and banquet facilities.
• Ensure highquality service delivery and customer satisfaction by monitoring and evaluating the performance of the staff and providing feedback and training as needed.
• Assist in developing and implementing strategies to increase revenue and profitability such as upselling promotions and cost control measures.
• Oversee menu planning and pricing to ensure a diverse and appealing selection that meets the needs and preferences of the guests.
• Monitor and maintain the cleanliness and hygiene standards of the food and beverage outlets ensuring compliance with health and safety regulations.
• Coordinate with the kitchen and bar staff to ensure timely and efficient food and beverage service resolving any issues that may arise.
• Assist in conducting inventory management ordering supplies and maintaining proper stock levels to meet the demands of the business.
• Handle customer complaints and concerns in a professional and timely manner seeking to resolve issues and ensure a positive experience for guests.
• Train and mentor staff members providing ongoing guidance and support to enhance their skills and performance.
• Collaborate with other departments such as sales and marketing to promote the food and beverage outlets and drive business growth.
• Adhere to all company policies and procedures as well as local state and federal regulations related to food and beverage service.
• Implementing and enforcing standard operating procedures to maintain consistency in service and uphold the hotels brand standards.
• Monitoring guest feedback and online reviews to identify areas for improvement and address customer concerns in a timely manner.
• Conducting regular staff meetings to communicate updates review performance metrics and reinforce service expectations.
• Managing and reconciling cash handling procedures ensuring accuracy in cash payments and reporting discrepancies.
• Assisting in the recruitment and hiring of new staff members conducting interviews and facilitating training programs to onboard new employees.
• Staying updated on industry trends new products and customer preferences in the food and beverage sector to continually enhance offerings and remain competitive in the market.

Qualifications :

• An outgoing personality with love for people restaurants and creativity
• Diploma or equivalent required
• Minimum 2years experience as F&B Supervisor preferably in 4/5star hotel
• Thorough knowledge of all F&B menu including ingredients methods of preparation and proper service.
• Baseline knowledge of wines and spirits
• Professional fluency in English (written verbal and spoken)
• Sound interpersonal and communication skills to lead and influence a wide variety of audiences/ stakeholders
• Excellent communication and interpersonal skills with the ability to lead and motivate a team.

Additional Information :

Your team and working environment:

Diverse young and vibrant team

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Remote Work :

No

Employment Type :

Fulltime