Housekeeping Lead
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Job Description
Sonder is on a mission to revolutionize hospitality and make a world of better stays open to all. No two Sonders are the same each property has a bespoke design and contains a mix of rooms suites and apartments. Though each Sonder is unique our mobile app allows guests to effortlessly navigate their stay. From checkin to checkout everything they need is just a tap away. To be better is a neverending pursuit and revolutions dont happen overnight. But together we can forever change the way people stay for the better.
We are looking for someone who breathes hospitality operations and is energized by the opportunity to maximize motivate and inspire a team to deliver an amazing Sonder guest experience. Our Sonder locations are distributed across a city in different shapes sizes ages and styles and we pride ourselves on offering a hotellike service. Thats what youll own.
Life at Sonder
We aspire to build a workplace where employees can thrive. Our culture shapes how we make decisions how we conduct meetings how we communicate and how we treat each other. Its the coordinated way in which we work that gives us a shot at achieving the epic tale we hope to be part of. Our Leadership Principles are a foundational part of our culture and they play a vital role in guiding the values and actions of our team members. Each of these principles is at the heart of what we out this article to find out more about our Culture and Principles.
Considering Sonders global expansion plans there will be opportunities for extraordinary personal and professional growth for the right candidate.
We are looking for honest reliable and hardworking housekeepers to keep Sonder running smoothly! In addition to general housekeeping duties we rely on our housekeepers to be our eyes and ears in each guest unit anticipating and reporting potential guest issues and ensuring that each guests experience is of the highest quality!
We are looking for Housekeeping Leads to own our housekeeping process coordinate a team of housekeepers and keep everything running smoothly daytoday! In addition to general housekeeping duties we rely on our Leads to make sure schedules are set cleans are completed on time and at a high quality and make sure their team is always working to improve the guest experience!
The Opportunity :
Manage weekly and daily cleaning schedules for a team of housekeepers
Support and lead cleaner onboarding and ongoing training and improvement
Organize and prepare supplies for daily distribution leading inventory control and organization
Triage and delegate guest requests in realtime to cleaner schedules
Perform standard housekeeping duties when necessary including cleaning bathrooms kitchens living spaces and bedrooms changing linen and terry polishing surfaces removing trash/recycling restocking soaps shampoos various kitchen and apartment items and branded Sonder collateral and ensuring all furniture appliances and amenities are clean and in working order
Conduct special projects as assigned
Initiate and manage reporting of any maintenance issues safety hazards or damage of Sonder property
Manage various digital programs including online HK scheduler cleaner mobile app and internal reporting & communication platforms. Support cleaner training and compliance on these programs
Daily travel around market and central warehouse to complete tasks and manage cleaning program
Who We Look For:
A professional with a positive attitude who has the ability to work effectively both in a leadership position as well as independently
Previous experience in a leadership role with a housekeeping department or similar operation especially in regard to personnel management. Experience with managing various schedules budgets and applications
Techsavvy with ability to use various digital applications including mobile digitally correspond with management
Knowledge of cleaning and sanitation products techniques and methods and cleaning sensitive materials
Working knowledge of operating household cleaning equipment and best practices
Physical stamina and mobility including ability to reach kneel and bend
Ability to lift push and pull required load (usually about 40 lbs)
This role requires regular access to a reliable smartphone reliable transportation and willingness to travel between properties on a daily basis when working. (Reliable transportation includes biking walking public transportation scooter and/or other forms of transit that provide reasonable work associated transit times between locations).
Benefits
We offer attractive employee travel perks for any Sonder location as well as health and lifestyle benefits. For eligible employees benefits may include:
Competitive compensation
Medical dental and vision insurance (where applicable)
Flexible vacation
Wellness and volunteering days
Annual free credits and discounts to stay in Sonders
Workplace flexibility (for remotespecified positions only) #ABetterWaytoWork
Learn More About Sonder
Blog: Sonder Stories
Instagram: @sonderstays
Equal Opportunity
We are an equalopportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status disability status or any other classification protected by applicable state federal or local law. Extend Hospitality To All is one of Sonders Leadership Principles. Living up to that principle means fully embracing diversity: ensuring that all of our employees guests partners and communities feel safe respected included cared for and empowered.
As part of our commitment to creating a workplace open to all we have created Sonder Circles also known as employee resource groups. These groups aim to foster a diverse equitable and inclusive workplace aligned with the communities they serve.
If you require reasonable accommodation in completing this application interviewing completing any preemployment testing or otherwise participating in the employee selection process please direct your inquiries to .
Employment Type
Full-Time
