Reservation Agent

As a Reservation Agent you are responsible for handling incoming calls and inquiries to the reservation department in a professional efficient and friendly manner.

Whats in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Environmental Social and Governance activities

What you will be doing:

• Answer the phone within 3 rings utilizing company approved standard of greeting followed by reservations script in handling the Guest inquiry for Hotel room reservation or other inquiry about the facilities of the Hotel; handle other reservation inquiries via fax email and other channels as directed according to standard operating procedures
• Process the reservations by entering the information accurately in the property management system; follow up with reservation confirmations modifications cancellations and make the changes in the system as applicable; make sure information is entered according to standard operating procedures and standards
• Responsible for keeping accurate paper transactions and recording of any specific requirement in terms of reservation requests amenities; special request; advance deposit; complete daily call conversion sheets of their individual shift; compile reports as directed by the Manager or Supervisor of the department
• Have full knowledge of Hotel facilities and promotions; take initiative to always keep up to date with any changes within in the Hotel that might affect reservation bookings   
• Participate and comply with any training and reservation programs such as upselling cross selling other sister hotels to increase revenue for the Hotel and company
• Operate in a safe and environmentally friendly way to protect guests and employees health and safety as well as protect and conserve the environment

Comply with the hotel environmental health and safety policies and procedures

Qualifications :

• Previous experience in hospitality industry is preferred
• Strong communication skills 
• Excellent customer service and communication skills
• Strong interpersonal skills and the ability to handle guest inquiries and complaints professionally
• Proficiency in using reservation software and booking systems will be a strong advantage
• Familiarity with Opera Microsoft Office and other relevant software applications
• Effective time management skills detailoriented
• Ability to work well in a team and collaborate with other hotel departments

Additional Information :

Visa requirements:

Please note that you must be eligible to live and work in Dubai. Swissotel Al Ghurair & Swissotel Living Al Ghurair will cover visa costs and flights for selected candidates from place of origin.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Why work for Accor

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit 

Do what you love care for the world dare to challenge the status quo! #HOSPITALITYISAWORKOFHEART

Remote Work :

No

Employment Type :

Fulltime