Customer Experience Consultant
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Job Description
Customer channel management
Case Management
Customer onboarding and relationship management
Contract and dispute management
and more.
Key roles and responsibilities:
Understanding of external factors impacting Customers supply Chain & understand their sense of urgency service needs drivers and desires.
Ability to align with customer expectations upfront & to be able to respond with suggested solutions
Be the primary point of contact for own customers and ensure smooth of the endtoend shipment lifecycle including the inland delivery by working closely with the customer as well as internal stakeholders.
Proactively track shipments and notify customers of relevant deviations from the transport plan (ocean and inland) including potential solutions or alternatives.
Be fully responsible for customer satisfaction across Maersk product offering (own customers).
Willingness to go the extra mile towards the customers & with focus on providing solutions.
In general actively seek out and act on continuous improvement opportunities both in relation to customers and internal / external stakeholders
Support our business success through deep understanding of our customers needs and implementation of customer solutions against their bundled offering.
Proactively monitor the performance of the solution utilizing metrics and other Key Performance Indicators
Desired Profile:
Applicant must possess family book.
Must have 12 years of experience in the shipping & logistics industry preferably in customer servicing role.
Proficiency required in MS Office tools including Outlook Teams Excel.
Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website apply for a position or to perform a job please contact us by emailing .
Required Experience:
Contract
Employment Type
Full-Time
