Senior Service Designer

• Champion Service Design within the FS Sector and work with teams to design and scale digital government services.

• Collaborate effectively with subject matter experts as well as the organization's operations, business development, financial, commercial, and technical teams to achieve the optimal design

• Engage customers to test understanding, refine requirements and develop tailored and compelling solutions

• Design for the target user's experience across multiple channels. Convert the design to something that is implementable.

• Distill business, customer, and partner constraints into digestible components for the design team.

• Instill project teams with the confidence and discipline to explore innovative design solutions while respecting deadlines.

• Participate in the delivery of a range of projects, defining project scope, goals, and deliverables in collaboration with key stakeholders.