Develop & Optimise Processes: Monitor service experience and health, and in-store operations and challenges, to identify the biggest operational gaps, inefficiencies, and risks, and work on solutions in collaboration with various teams.
Product Development: Keep a keen eye out for new features to improve our operations and users’ experience.
Program/Project Management: Be a resourceful, go-getting multitasker, supporting large, cross-functional initiatives across a variety of areas (product, ops, sales, marketing, etc)
Develop Relationships: Foster strong relationships with markets and functional teams to ensure efficient and productive working relationships.
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