Service Manager

• Establish strong customer relationships through frequent direct contact and service delivery that helps to maintain and grow value for both our customers and UOP
• Become knowledgeable about the customers' refinery configuration, their operating goals and strategies, and how UOP products and services fit or could fit into these,
• Ensure successful service delivery to existing customers and deliver on contractual obligations
• Manage the troubleshooting efforts for the assigned customers with the help of UOP's Technical Service Departments as necessary to ensure that timely, accurate and effective support is provided to maintain overall customer satisfaction.
• Support unit start-ups and catalyst reloads: discuss timelines, work scope and UOP involvement with customer to agree plans for UOP site-support.