Field Service Engineer II

Safety: meet the Corporate, customer and legal obligations of Health, Safety and Environment (trainings, use of PPEs and safety observations).
Custodian Accounts: Mange effectively, assigned customer accounts service operations, service agreement deliverables as a custodian.
Customer growth and development: Identifies and develop opportunities for business growth cooperating actively with sales to progress them having an active and influential role with the customer to develop the solution. Actively engages with sales to pursue the opportunities (actively generates sales leads)
System upgrades and modifications (Installation/configuration/implementation & commissioning) of Honeywell s product range including Industrial control & safety systems, 3rd party DCS Systems or SCADA products to meet customer specifications. performs systems modification and upgrades (of different level of complexity according to job qualification)
Maintain the customer equipment to the required standard: regularly performs preventive & corrective maintenance and promptly intervene on maintenance needs.
System diagnosis & Troubleshooting: Diagnosis, troubleshooting and escalation for rectification of system issues.
Quality of delivery: Deliver promptly against Service Request, respecting agreed timing as per GSM process
Internal processes and reporting: Adopt and adhere to global standard in terms of tracking of actions (tools and timing) and promptly submit timesheets and billable work to ensure on time invoicing