Service Delivery Coordinator (PMO) Consultant

Resource coordination of a shared pool of engineers, testers and business analysts to ensure that services are provided to our clients to agreed standards of quality and service levels

Setting priorities of activities with the team

Preparation of reports including work-in-progress summaries and monthly/quarterly service reports

Reconciling time and expense data for reporting and invoicing

Establishing and running financial and budget tracking reports

Assisting with project management of software releases including updating commentary in tickets, estimation, design, development, testing and deployment

Administering and auditing users of Deloitte and client tools, i.e. Atlassian suite

Participation in regular internal and client meetings to discuss work-in-progress

Ensuring that support governance framework is adhered to (including knowledge base documentation)

• A focus on continuous improvement for processes both within the team and also in the client space.