Command Center Monitor
Posted on :
16-08-2021
Employer Active
1 Vacancy
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Jobs by Experience
2 - 3 years
Monthly Salary
AED 1 - 2
Nationality
Any Nationality
Gender
N/A
Vacancy
1 Vacancy
Posted on :
16-08-2021
Job Description
- Execute all aspects of the day to day functions of the Command Center
- Reporting and notifications; using multi-channel communications; providing real-time support during critical and non-critical emergency events from detection to resolution and reporting. In addition, providing constant information updates wherever applicable in an effort to ensure situations, events, and incidents are resolved in an efficient and appropriate manner
- Receive and respond to emergency and non-emergency calls from employees, outside vendors, via telephone, alarm, and online systems
- Customer service; liaise with all stakeholders; ensure that all forms of communication (email, phone conversation, etc) are all done in a courteous and professional manner; serving as an emergency information HUB system for all stakeholders
- Closely monitor local events and identify those that can affect the company to notify relevant stakeholders
- Experience in building and designing a ticketing system according to the company’s needs and streamline the requests to it (preferable experience with Jira. OpsGenie).
- Quite simply, do whatever it takes to make sure our operations are smooth — some days, this may mean analyzing data through monitoring dashboards and other days, it may mean coordinating with multiple teams.
Employment Type
Full Time
Department / Functional Area
Key Skills
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