In Room Dining Order Taker

You are an ambassador for the exceptional service and cuisine that are hallmarks of our food & beverage experience. Your warm, personal attention and knowledge of our outstanding offerings makes guests feel unique and valued.

What is in it for you:
• Opportunity to develop your talent and grow within your property and across the world!
• Learning programs through our Academies
• Employee benefit card offering discounted rates in Accor worldwide

What you will be doing:
• Works in close cooperation with the Kitchen, Stewarding and all other key service departments, i.e. Front Office Housekeeping, Engineering, Laundry, etc.
• Attends training sessions as per instructions of the immediate Supervisor, i.e. guest care, telephone manners, up-selling, entering guestrooms, etc.
• Works as per Room Service duty schedule.
• Ensures that under no circumstances the telephones are unattended and practice impeccable telephone manners.
• Performs cashier duties, if the situation calls for.
• Takes reservations for other outlets during break times, if the situation requires.
• Ensures her own pleasant appearance (condition of uniforms) and grooming.
• Works (hands on) with the team to prepare the daily service mise en place.
• Observes the cleanliness and maintenance of the assigned Room Service area and operating equipment.
• Assures the well-being of all guests by maintaining a close and friendly, yet discrete contact.
• Refers guest complaints directly to the immediate person in-charge / Room Service Manager.
• Directly involved in the order taking and order placing process while dealing with guest requests and orders, courteously, efficiently and promptly.
• Attends all meetings and briefing sessions to maintain open communication within the assigned team.
• Knows all menus and ongoing promotions in the outlet by heart and gives recommendations to guests upon request.
• Flexible to work in other areas when required by the immediate Supervisor.
• To report any equipment failures/problems to the Maintenance Department.
• To pass any maintenance requests to the Maintenance Department.
• To participate in any Training/Developments schemes as recommended by senior management.
• To have a complete understanding of and to adhere to Mövenpick Hotels & Resorts policy relating to Fire, Hygiene, Health and Safety.
• Be familiar with all related company documentation and especially with the relevant Operational Standards Manual for the department.
• To carry out any other reasonable duties and responsibilities as assigned.
• Conducts a proper handover during shift change.