Therapist

At Fairmont, you are responsible to deliver professional massage therapy, body treatments, and aesthetic services offered at the Spa; ensuring maximum efficiency, safety, and uncompromising attention to Guests & Members. The Spa Therapist will provide courteous services to Guests & Members at all times, and have comprehensive knowledge and details of all spa treatments, products, facilities and services.

What is in it for you:
• Be a part of the Fairmont Flagship Hotel in the Middle East
• Experience the hustle of a dynamic, fast paced hotel located in the heart of the City's commercial district
• Take advantage of opportunities to be recognized for your professional contributions
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our academies
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference through our Corporate Social Responsibility activities like Planet 21.

What you will be doing:
• An ambassador of Fairmont Dubai by providing memorable Guest experiences
• Demonstrate a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning Guests
• Possess knowledge about all aspects of the spa's treatments and the facility to ensure Guests are provided with accurate information, and inquiries are responded to with complete details
• Maintain cleanliness of the facilities to ensure they are in peak sanitary conditions at all times
• Performs all massage, body treatments, and aesthetic services as certified or trained
• Ensure individualized Guest service through acknowledging and responding to needs and expectations
• Review Guest's medical history / waiver and all information in SpaSoft, prior to performing each treatment
• Maintain clean and neat work environment at all times ensuring equipment for body treatments and personal equipment is in safe working order
• Maintain proper supplies of professional products, towels, and other supplies in treatment rooms
• Possess thorough knowledge about all aspect of Spa's operations including telephone usage, Guest relations, retail sales, and spa services and facilities
• Assist Members and Guests with the use of sauna, steam, whirlpool, etc
• Handle Guest complaints and solves problems to the degree possible
• Work with related hotel departments to ensure efficiency in meeting Guest needs
• Contribute to the team environment by assisting Spa Colleagues in all areas
• Participate in the orientation and training of all Colleagues assigned to the spa
• Follow Occupational Health and Safety regulations

Your experience and skills include:
• Must possess international qualifications for massage, face, and body therapy (CIBTAC, CIDESCO, ITEC, IHBC, etc.)
• Minimum of -year experience in Spa industry or hospitality an asset
• Computer literacy in Windows, MS Office Suite, Fidelio PMS system, SpaSoft, and Micros is recommended
• Must possess outstanding Guest service skills, professional presentation and sophisticated verbal and written communication skills
• Must be Guest-oriented, have a vibrant personality, and radiate enthusiasm to assist people