Customer Email Support Representative (Chinese Speaker)

A Customer Email Support Representative supports customers by providing helpful information, answering questions, and responding to complaints. They're the front line of support for clients and customers and they help ensure that customers are satisfied with products, services and features. JOB REQUIREMENTS: Minimum Education and Experience: Bachelor's Degree preferred 1 - 2 years of experience in customer support 1 - 2 years of experience as Call Center Agent Good attendance record and schedule flexibility to work in shifts required Excellent oral and written communication skills Bilingual is an advantage Willing to work in a graveyard shift KEY JOB RESPONSIBILITIES: Thorough documentation for customer inquiries via internal ticketing process to ensure each issue has accurate tracking from problem reporting to problem resolution Maintaining a positive, empathetic and professional attitude toward customers at all times Attending training and know our products inside and out so that you can answer questions Escalating the inquiries, tracking and reverting to the customer once its resolved Documentation of customer inquiries / complaints and reporting to support lead Communication and coordinating with colleagues and support lead as necessary Ensure customer satisfaction and provide professional customer support Knowledge, Skills and Abilities: Excellent customer service and interpersonal skills Ability to work under stress and problem solving skills Ability to stay calm when customers are stressed or upset Familiarity with MS Office applications and Google Drive Acceptance to learn new technologies