Housekeeping Manager

Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Willow Stream Spa and the Fairmont Falcons Kids’ Club.

Housekeeping Manager

Inspiring and engaging. Reporting to the Executive Housekeeper, you will show your leadership and interpersonal strengths to maximize the Housekeeping operation, and ensure an exceptional guest journey.

RESPONSABILITIES:
• Lead and manage all aspects of the Housekeeping department and ensure all service standards are followed with friendly and engaging service
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
• Maximize rooms cleanliness through regular inspections and retraining.
• Prepare periodical department budget & forecast, manage all operational costs within budgets.
• Monitor and control inventories for operating equipment including linen, crockery and glassware where applicable.
• Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the department.
• Compile and update Standard Operating Procedures for all areas of responsibility periodically.
• Ensure that all auditing and reporting standards are conveyed to staff and adhered to.
• Ensure that guests enjoy impeccable housekeeping product and that services offered by team members are offered in a timely manner.
• Conduct quality control inspections of all areas of the hotel and share results with the team.
• Work with Director of Engineering to maintain areas of the hotel to the highest standards and assist in scheduling periodic property maintenance followed by spring-cleaning.
• Conduct monthly Staff Meetings and daily briefings with Operational Managers.
• Manage all outside contractors relating to his/her department ensuring that they follow all hotel policies.
• Oversee operations of Laundry and Linen, Flower and Decoration, and Minibar Service.
• Other duties as assigned