Fairmont Gold Supervisor

Summary of Responsibilities:
• Ensure that all Fairmont Gold Standards of Operating Policies and Procedures are adhered Monitor maintenance of the physical Fairmont Gold product.
• Reviews all Fairmont Gold Reservations to ensure all standards are met. All Guest requests are anticipated.
• Ensures the highest possible revenues are generated for Fairmont Gold and works with the Front Office Management on daily upsell programs. This should include out of order rooms, sell outs, preventative maintenance and special room projects.
• Monitors Fairmont Gold status, track and forecast daily, weekly and monthly Fairmont Gold Occupancy levels and plan the Fairmont Gold Department accordingly.
• Provides exceptional Concierge information to our Guests about local and area attractions, restaurants, theatres, special events, tickets, confirmations and other available services
• Develops and maintains strong Guest relationships to ensure Fairmont Gold loyalty. Handle all daily Fairmont Gold Comments. Manage the Fairmont Gold Guest History system and ensure Guest information is updated.
• Develops & maintains contacts with business partners, concessionaires, local community and counterparts of Fairmont Gold throughout Fairmont Hotels & Resorts
• Strong & effective communication with all other departments. Attend Department Communication meetings in place of the Fairmont Gold Manager, representing the Fairmont Gold Department.
• Daily supervision of all contributing colleagues and departments who provide service to Fairmont Gold to ensure that Fairmont Gold standards are provided
• Establishes & maintains communication with all Fairmont Gold staff on a daily basis
• Participates in the Training & Development of the Fairmont Gold Team, including corrective action of colleagues assigned to Fairmont Gold. Participates in the Training & Communication process of all colleagues providing service to Fairmont Gold.
• Participates in the selection and performance management process, including corrective action of colleagues assigned to Fairmont Gold
• Proposes and facilitates innovative, cost-effective guest experience enhancements. Directs and executes approved plans & programs for Fairmont Gold in accordance with company and hotel policies.
• Works with the Sous Chef to determine the daily Fairmont Gold Lounge menu & food presentation, in line with Fairmont Gold standards
• Provides direction and guidance to Royal Service in order to maintain service and food quality levels
• Assignments in other Supervisory positions during the closure of Fairmont Gold or as required
• Adheres to and promotes the Company’s Health & safety policies to ensure a safe work environment and knowledgeable about all safety & emergency procedures