Front Desk Agent
Posted on :
22-03-2025
Employer Active
1 Vacancy
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Job Description
- Greet and checkin guests providing a warm welcome and efficient service
- Handle guest inquiries requests and complaints with empathy and professionalism
- Process checkouts including accurate billing and payment handling
- Upsell hotel services and amenities to maximize room occupancy and guest satisfaction
- Maintain thorough knowledge of hotel facilities local attractions and services
- Collaborate with other departments to ensure guest needs are met promptly
- Manage reservations room assignments and special requests
- Ensure the front desk area is organized and wellstocked with necessary supplies
- Assist with administrative tasks including report generation and inventory management
- Adhere to hotel policies and procedures while maintaining a customerfocused approach
- Participate in ongoing training to enhance guest service skills and product knowledge
Qualifications :
- Minimum of 1 year experience in a guest services role preferably in a hotel setting
- Excellent communication and interpersonal skills with a focus on customer service
- Proficiency in Microsoft Office suite (Word Excel PowerPoint and Outlook)
- Experience with Opera hotel management software preferred
- Strong problemsolving abilities and attention to detail
- Flexibility to work various shifts including nights weekends and holidays
- Multilingual skills particularly Arabic and English are highly advantageous
- Demonstrated organizational skills and ability to multitask efficiently
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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