Guest Service Agent Chinese Speaker
Posted on :
07-03-2025
Employer Active
1 Vacancy
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Job Description
- To anticipate guest needs and handle guest inquiries in a helpful and attentive Anantara manner.
- To have a complete knowledge of the hotel product including room types rates relative features and facilities food and beverage outlets and promotions spa and health club and other Anantara properties.
- To take personal responsibility for the service and attitude with which our guest service is being delivered and ensure it meets the highest standard of Anantara at all times.
- Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
- To be proactive and innovative suggesting alternatives that meet guest needs in enjoying their Anantara experience.
- To develop a close and harmonious working relationship with all hotel departments
- To attend hotel events daily shift briefings and training to improve professional skills.
- To perform check in and to hand out keys.
- To carry out visits and to accompany guest to room.
- To keep an accurate room status at all times.
- To deal with payment and credit cards.
- To perform room moves and upgrades.
- To perform checkout for guests to prepare bills and take payment.
- To handle cash and foreign currency exchange.
- To deal with special requests from guests such as ordering taxis booking theatre trips or storing valuables and luggage.
- To answer questions about facilities in the hotel and the surrounding area.
- To deal with any guest complaints or problems.
- To inform reporting line for all guest complaints and requests by email attach with Guest Incident Report.
- To forward callers to the appropriate extension/department.
- To assist the Manager Front Office/Assistant Manager Front Office with secretarial duties.
- To take booking request after office hours.
- To assist with customer service inquiries.
- To ensure that the checklist is filled in each shift checked and approved by the superiors and send on a daily basis to the reporting line.
- To ensure the filing of customer bills.
- To perform audit on guest bills.
- To collect guest preferences.
- To upsell hotel facilities.
- To program key cards.
- To assist with or accept other responsibilities in the office as required or requested by the leader on duty.
- To be responsible for their own cash floats.
- To adhere to policies and procedures in regard to appearance hygiene and sanitation enforced.
- To attend Training given by reporting line.
- To carry out any associated clerical duties as and when required.
Qualifications :
- High School diploma
- Previous experience in same position for at least 1 year.
- Luxury hotel experience is a must
- Passion for excellent service
- Excellent team player and great communication skills
- The ideal candidate should have at least 2 years of experience in the same role in an international ultraluxury resort.
- Must be fluent in written and spoken English and additional languages like Arabic German Spanish French Mandarin will be a plus.
Additional Information :
- Relocate to Remote Area
- Previous experience in luxury hotel is an advantage
- Passion for excellent service
- Excellent team player and great communication skills
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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