Outlet Reservations Manager
Posted on :
28-02-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
How does your working day look like
- Manage incoming reservation requests via phone email and online platforms with professionalism and efficiency.
- Provide guests with accurate information on availability seating options and special requests while guiding them through the reservation process.
- Use the reservation management system to accurately record modify and track reservations.
- Monitor reservation patterns to optimize table usage and maximize seating capacity.
- Deliver exceptional customer service by addressing guest inquiries concerns and special requests in a timely manner.
- Assist guests in choosing suitable dining options based on preferences dietary restrictions and special occasions.
- Offer personalized recommendations and suggestions to enhance guests overall dining experience.
- Collaborate with restaurant staff to ensure smooth seating arrangements and minimize wait times.
- Maintain effective communication with kitchen and service teams to ensure timely seating and service flow.
- Manage and track waitlists providing guests with accurate waittime estimates and regular updates.
- Build and maintain positive relationships with regular patrons while creating a welcoming atmosphere for new guests.
- Professionally handle guest feedback and complaints resolving issues quickly and escalating when necessary.
- Stay updated on restaurant offerings menus and promotions to provide guests with accurate and current information.
- Perform administrative duties such as maintaining reservation logs generating reports and managing customer databases.
- Assist in organizing and preparing special events and group reservations.
Qualifications :
Your personality counts more than your CV
- Proven experience in a similar role preferably in the restaurant or hospitality industry.
- Excellent verbal and written communication skills with the ability to engage with guests professionally.
- Strong customer service and problemsolving abilities.
- Exceptional organizational and time management skills with the ability to manage multiple tasks in a dynamic environment.
- Proficiency with reservation management systems and software.
- Indepth understanding of restaurant operations and dining etiquette.
- Ability to work well in a fastpaced highpressure environment while remaining calm and focused.
- Flexibility to work evenings weekends and holidays as required.
Additional Information :
Whats in it for you
- Get to know all the other 25hours hotels and stay ten nights a year for free as an employee!
- Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world
- Benefit from great offers from our numerous cooperation partners
- Be part of our hilarious staff parties and much more...
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
Report This Job
Disclaimer: Drjobs.ae is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
